At a Glance
- Tasks: Lead a compassionate team to deliver high-quality homecare services and support staff.
- Company: Join HICA, a supportive not-for-profit organisation dedicated to care.
- Benefits: Instant wage access, career development, discounts, and wellbeing support.
- Other info: Flexible hours with opportunities for progression and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in care services, strong communication, and IT skills.
The predicted salary is between 27600 - 27600 € per year.
Step into Spring with a role that makes every day brighter - Join HICA today! At HICA, we know that great care starts with great people. That's why we're looking for an experienced and compassionate Team Leader to join our Grimsby Homecare team. This is a primarily office-based role where you'll play a key part in ensuring safe, high-quality care is delivered to people in their own homes, while supporting and guiding our dedicated care teams. But this role is about more than just a job, it's about joining a supportive organisation that truly values its people, invests in their future, and rewards hard work. So, if you're passionate about people, thrive under pressure, and enjoy being the person others rely on, we'd love to hear from you.
Why Join HICA? At HICA, we believe the people who care for others deserve to feel valued too. That's why we offer a fantastic range of rewards, wellbeing support, and career development opportunities.
- Stream Financial Wellbeing - Access up to 50% of your earned wages instantly
- Car & Cycle Schemes - Spread the cost of MOTs, repairs, and save up to £1,000 with Halfords
- Refer-a-Friend Bonus - Earn between £250-£2,000 for successful referrals
- Instant Recognition Rewards - Win vouchers and rewards for going above and beyond
- Career Development - Funded qualifications and genuine progression opportunities
- Monthly Lottery Draw - Be in with the chance of winning cash prizes
- Exclusive Discounts - Savings on supermarkets, retail, holidays, dining, and more
- Fitness & Wellbeing Perks - Gym discounts and free workout resources
- Health Plans - Discounted hospital and death benefit cover
- 24/7 Wellbeing Support - Free counselling and Employee Assistance Programme
- Free On-Site Parking
About the Role: As a Team Leader, you'll help ensure the safe, effective delivery of homecare services and act as a key point of contact for service users, families, staff, and healthcare professionals. You'll support the day-to-day running of the service, help coordinate care delivery, and provide guidance and support to community-based care staff.
Pay and Hours:
- £13.26 per hour
- 24 hours per week
- Shift patterns to be discussed at interview
- Includes some weekend working
Key Responsibilities:
- Act as a first point of contact for enquiries, incidents, and emergencies
- Support the effective day-to-day delivery of care services
- Monitor electronic call systems to ensure visits are delivered as planned
- Support and guide care staff working in the community
- Manage incoming calls and resolve issues promptly
- Identify and report safeguarding concerns and incidents appropriately
- Maintain accurate records and use IT systems effectively
- Coordinate staff absence and arrange cover where required
- Undertake care visits when necessary
- Ensure effective communication and shift handovers
- Promote dignity, respect, professionalism, and confidentiality at all times
- Follow policies, procedures, and training requirements
What We're Looking For: We're looking for someone who is:
- Experienced within care or homecare services
- Organised and confident managing multiple priorities
- Calm under pressure and solution-focused
- A strong communicator with good IT skills
- Passionate about delivering excellent care and support
- Flexible and reliable, with a team-focused attitude
HICA Group is a not-for-profit organisation providing a range of care services to older people and individuals with learning difficulties across residential, nursing, and community settings. HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant. We actively encourage applications from veterans, reservists, service leavers, and military families. The successful candidate will be required to undertake an Enhanced DBS check.
Locations
Training & Quality Lead in Lincoln, Lincolnshire employer: HICA
At HICA, we pride ourselves on being an exceptional employer that prioritises the wellbeing and development of our staff. Located in Grimsby, our supportive work culture fosters a sense of community, where employees are valued and rewarded for their hard work through competitive benefits, career progression opportunities, and comprehensive wellbeing support. Join us to make a meaningful impact in the lives of others while enjoying a fulfilling career in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Training & Quality Lead in Lincoln, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research HICA, understand their values, and think about how your experience aligns with their mission. Practise common interview questions so you can showcase your passion for delivering excellent care.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at HICA. Plus, it shows you’re serious about joining their fantastic team.
We think you need these skills to ace Training & Quality Lead in Lincoln, Lincolnshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Training & Quality Lead. We want to see how your skills can shine in our supportive environment!
Show Your Passion:Let your enthusiasm for care and support come through in your writing. We love candidates who are genuinely passionate about making a difference in people's lives, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at HICA
✨Know Your Stuff
Before the interview, make sure you understand HICA's mission and values. Familiarise yourself with their approach to homecare services and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the organisation.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to support and guide care staff. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your calmness under pressure and your solution-focused mindset.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully, ensuring you convey your passion for delivering excellent care and support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how HICA supports its staff. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
