At a Glance
- Tasks: Lead a compassionate team delivering high-quality homecare services and support staff.
- Company: Join HICA, a supportive not-for-profit organisation dedicated to care.
- Benefits: Instant wage access, career development, fitness perks, and exclusive discounts.
- Other info: Flexible hours with opportunities for progression and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in care services, strong communication, and organisational skills.
The predicted salary is between 27600 - 27600 € per year.
Step into Spring with a role that makes every day brighter - Join HICA today! At HICA, we know that great care starts with great people. That's why we're looking for an experienced and compassionate Team Leader to join our Grimsby Homecare team. This is a primarily office-based role where you'll play a key part in ensuring safe, high-quality care is delivered to people in their own homes, while supporting and guiding our dedicated care teams. But this role is about more than just a job, it's about joining a supportive organisation that truly values its people, invests in their future, and rewards hard work. So, if you're passionate about people, thrive under pressure, and enjoy being the person others rely on, we'd love to hear from you.
Why Join HICA? At HICA, we believe the people who care for others deserve to feel valued too. That's why we offer a fantastic range of rewards, wellbeing support, and career development opportunities.
- Stream Financial Wellbeing - Access up to 50% of your earned wages instantly
- Car & Cycle Schemes - Spread the cost of MOTs, repairs, and save up to £1,000 with Halfords
- Refer-a-Friend Bonus - Earn between £250-£2,000 for successful referrals
- Instant Recognition Rewards - Win vouchers and rewards for going above and beyond
- Career Development - Funded qualifications and genuine progression opportunities
- Monthly Lottery Draw - Be in with the chance of winning cash prizes
- Exclusive Discounts - Savings on supermarkets, retail, holidays, dining, and more
- Fitness & Wellbeing Perks - Gym discounts and free workout resources
- Health Plans - Discounted hospital and death benefit cover
- 24/7 Wellbeing Support - Free counselling and Employee Assistance Programme
- Free On-Site Parking
About the Role: As a Team Leader, you'll help ensure the safe, effective delivery of homecare services and act as a key point of contact for service users, families, staff, and healthcare professionals. You'll support the day-to-day running of the service, help coordinate care delivery, and provide guidance and support to community-based care staff.
Pay and Hours:
- £13.26 per hour
- 24 hours per week
- Shift patterns to be discussed at interview
- Includes some weekend working
Key Responsibilities
- Act as a first point of contact for enquiries, incidents, and emergencies
- Support the effective day-to-day delivery of care services
- Monitor electronic call systems to ensure visits are delivered as planned
- Support and guide care staff working in the community
- Manage incoming calls and resolve issues promptly
- Identify and report safeguarding concerns and incidents appropriately
- Maintain accurate records and use IT systems effectively
- Coordinate staff absence and arrange cover where required
- Undertake care visits when necessary
- Ensure effective communication and shift handovers
- Promote dignity, respect, professionalism, and confidentiality at all times
- Follow policies, procedures, and training requirements
What We're Looking For
- Experienced within care or homecare services
- Organised and confident managing multiple priorities
- Calm under pressure and solution-focused
- A strong communicator with good IT skills
- Passionate about delivering excellent care and support
- Flexible and reliable, with a team-focused attitude
HICA Group is a not-for-profit organisation providing a range of care services to older people and individuals with learning difficulties across residential, nursing, and community settings. HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant. We actively encourage applications from veterans, reservists, service leavers, and military families. The successful candidate will be required to undertake an Enhanced DBS check.
Team Leader in Grimsby employer: HICA
At HICA, we pride ourselves on being an exceptional employer that values the dedication and compassion of our team members. Located in Grimsby, our supportive work culture fosters personal and professional growth, offering a range of benefits including financial wellbeing support, career development opportunities, and a commitment to employee health and wellness. Join us to make a meaningful impact in the lives of others while enjoying a rewarding and fulfilling career in homecare.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to care services. Think about your experiences and how they align with what HICA is looking for. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Don’t forget to showcase your passion for care during interviews! Share stories that highlight your commitment to delivering excellent support and how you've positively impacted others. This will help you stand out from the crowd.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining HICA and being part of a team that values its people.
We think you need these skills to ace Team Leader in Grimsby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in care or homecare services. We want to see how your skills align with the role of Team Leader, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for delivering excellent care shine through in your written application. We love candidates who are passionate about supporting others, so share any personal stories or experiences that reflect this commitment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your key skills and experiences without overcomplicating things!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HICA
✨Know Your Stuff
Before the interview, make sure you understand HICA's mission and values. Familiarise yourself with their approach to homecare services and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the organisation.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and support a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can motivate and guide care staff effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios related to care delivery, such as managing emergencies or addressing safeguarding concerns. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if HICA is the right fit for you. Consider asking about their training programmes or how they support staff wellbeing.
