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- Tasks: Lead the Front of House at a specialist dementia care home, ensuring a warm and welcoming environment.
- Company: Join The HICA Group, a not-for-profit organisation dedicated to providing exceptional care services.
- Benefits: Enjoy 22 days holiday, flexible pay access, career development, and wellness support.
- Why this job: Make a real difference in people's lives while working in a supportive and friendly team.
- Qualifications: GCSEs in English and Maths, customer service experience, and strong communication skills required.
- Other info: This is a fixed-term role covering maternity leave, working two days a week.
Bring your passion for people to a role where every day makes a difference.
The HICA Group is excited to offer a fantastic opportunity for a Front of House Manager at The Hollies, our specialist dementia care home in Hessle. This is a fixed-term position (9 months) to cover maternity leave, working two days a week, 9am–5pm.
We’re looking for someone who radiates warmth, thrives on delivering exceptional customer service, and takes pride in creating a welcoming, well-presented environment. If you’re a natural organiser and a positive influence, we’d love to hear from you!
The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
Pay & Hours:
£13.62 per annum
16 hours per week
Day shift (9am – 5pm)
Working on a rota covering 7 days per week (including every other weekend)
The Role:
As Front of House Manager, you’ll play a key part in shaping the first impression of The Hollies and ensuring a warm, welcoming, and well-organised environment for everyone who walks through our doors. Working 16 hours per week (including rotational weekends), you’ll lead from the front—literally and figuratively—managing key support teams and enhancing the overall experience for residents, families, and visitors alike.
Key responsibilities include:
Be the face of The Hollies – Deliver a professional and friendly reception and administration service, acting as a vital link between residents, families, visitors, and the management team.
Keep things running smoothly – Manage financial records, handle payments, and maintain accurate systems and documentation.
Showcase our home – Collaborate with internal teams to promote our services, respond to enquiries, host tours, and build strong relationships with prospective clients.
Lead support teams – Oversee housekeeping and maintenance teams, conduct regular audits, and drive high standards of cleanliness and presentation.
Enhance mealtimes – Support the manager in creating a positive dining experience, offering flexible menu options tailored to individual dietary needs.
Support behind the scenes – Assist with administrative tasks such as minute-taking, diary management, staff communications, and system updates.
Maintain accurate records – Ensure client files and documentation are up to date, secure, and well-organised.
We’re looking for someone who thrives on variety, values teamwork, and takes pride in delivering exceptional service. If you’re passionate about making a difference and creating a positive environment for both residents and staff, we’d love to hear from you.
Rewards & Benefits:
We believe great work deserves great rewards. Here’s what you’ll enjoy:
22 days holiday plus 8 bank holidays (pro rata)
Company sick pay scheme
Wagestream – Access up to 50% of your pay instantly
Car Maintenance Scheme – Spread the cost of MOTs and repairs
Cycle to Work – Save up to £1,000 with Halfords
Refer-a-Friend Bonus – Earn £250–£2,000
Recognition Rewards – Win monthly vouchers for going above and beyond
Career Development – Funded qualifications & clear progression paths
Monthly Lottery – Cash prizes just for being part of the team
Retail & Lifestyle Discounts – Save on shopping, travel, and entertainment
Fitness Perks – Discounted gym memberships & free online workouts
Smart Savings & Loans – Credit union access & tech purchase scheme
Health Plans – Discounted hospital and protection cover
Wellbeing Support – 24/7 Employee Assistance Programme
Free Parking – On-site and hassle-free.
About you:
You’re someone who brings both heart and skill to everything you do. Ideally, you’ll have:
GCSEs (or equivalent) in English and Maths
A qualification in Business Administration or IT, or be working towards one
Experience in cash handling and managing bank transactions
A background in customer service, with confidence in dealing with the public
Experience supervising or overseeing a small team
Strong written and verbal communication skills
Familiarity with audits, record-keeping, and giving constructive feedback
Confidence using Microsoft Word and Excel, and general IT proficiency.
Whether you\’re just starting out in the care sector or already have experience, what matters most is your kind nature, positive attitude, and a genuine passion for making people smile. If that sounds like you, we’d love to welcome you to the team!
Additional Information:
The Hollies Care Centre is an exceptional, newly renovated 44 bed Care Home located in the charming town of Hessle. Situated just outside of Hessle Square, it is a quick 5 minute walk away from the bus stops and local shops.
The HICA Group are a ‘Not for Profit’ organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing homes and within the community.
Please note that successful candidates will be required to undertake an enhanced DBS check.
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Front of House Manager - The Hollies employer: HICA Group
Contact Detail:
HICA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager - The Hollies
✨Tip Number 1
Familiarise yourself with The Hollies and its mission. Understanding the specific needs of a dementia care home will help you connect with the values of the organisation and demonstrate your genuine interest during any conversations.
✨Tip Number 2
Network with current or former employees of The HICA Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for customers, as this will be crucial in demonstrating your ability to create a welcoming environment.
✨Tip Number 4
Highlight your organisational skills by preparing a plan on how you would manage the front of house operations. This could include ideas for improving visitor experiences or streamlining administrative tasks, showing that you're proactive and ready to lead.
We think you need these skills to ace Front of House Manager - The Hollies
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any roles where you created a welcoming environment or managed financial records, as these are key aspects of the Front of House Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for people and exceptional customer service. Share specific examples of how you've positively impacted previous workplaces, particularly in creating a warm and organised environment.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as communication, organisation, and IT proficiency. Mention any qualifications in Business Administration or IT, as well as your experience with audits and record-keeping.
Show Enthusiasm for the Role: Convey your genuine interest in working at The Hollies and making a difference in the lives of residents. Mention your understanding of the care sector and how your values align with those of The HICA Group.
How to prepare for a job interview at HICA Group
✨Show Your Passion for People
As a Front of House Manager, your role revolves around creating a warm and welcoming environment. Be sure to express your genuine passion for customer service and how you enjoy making a difference in people's lives during the interview.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss any previous experiences where you successfully organised events or managed teams, as this will showcase your capability to keep things running smoothly at The Hollies.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare examples from your past experiences where you effectively resolved conflicts or improved customer satisfaction.
✨Familiarise Yourself with The HICA Group
Research The HICA Group and understand their values and mission. Being knowledgeable about the organisation will not only impress the interviewers but also help you align your answers with their goals and demonstrate your commitment to their cause.