Hibob is seeking an experienced people leader to guide our Senior Customer Experience Specialists and elevate their role as technical leaders within our product pods. You will turn CX priorities into practical plans, coach colleagues, and ensure high standards across escalation and support delivery.
Reporting to the Head of Customer Experience, you will collaborate with Engineering and Product to drive improvements, leverage data to identify root causes, and foster a culture of ownership and
Senior CX Team Lead - Tech-Driven SaaS Support employer: HiBob
At HiBob, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Hybrid Enterprise Customer Success Manager, you will benefit from comprehensive professional development opportunities, a collaborative environment, and the chance to make a significant impact on our large, complex customers. Located in a vibrant tech hub, we offer competitive benefits and a commitment to work-life balance, making HiBob an exceptional place to grow your career while driving meaningful change in the HRTech landscape.
