At a Glance
- Tasks: Lead onboarding and management of Service Partners to enhance customer experience.
- Company: Join HiBob, a fast-growing HR platform trusted by over 3500 companies.
- Benefits: Embrace a culture of learning, growth, and inclusivity with flexible work options.
- Other info: Dynamic startup environment with opportunities for personal and professional development.
- Why this job: Make a real impact in transforming how businesses manage their people.
- Qualifications: Experience in service partner management and a passion for customer success.
The predicted salary is between 60000 - 80000 € per year.
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
The Service Partner Success team sits within the Customer Services & Experience department in HiBob. Within CSX, we are responsible for helping our customers maximise the value of their investment in our product, Bob, by delivering exceptional services which enhance their experience and drive business success.
The team provides strategic direction and support to HiBob’s Service Partners, who are an extension of the HiBob village and deliver value to HiBob customers through HR best practice, advisory and consultancy services and end-to-end implementation. Partner Success Managers set and uphold clear standards, ensure the right partner-to-customer match, and use data to govern performance and guide progression. By championing accountability, collaboration, and continuous improvement, they enable Service Partners to deliver a seamless One Bob experience at scale.
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
As a HiBob Professional Services & Partner Delivery Lead, you will be responsible for the successful onboarding, strategic business partnering and management of our Service Partners. You will have a vital role in the scaling & maturity of this function within HiBob. You will support our partners and customers to deploy and drive customer adoption within HiBob. Acting as a key contact for our partners, you will coordinate with other departments to ensure that our partners have the skills and competency to support growing customer need & complexity, product offering, and unlock opportunities for differentiated services which enhance both customer value realisation and our Service Partners’ growth engines with HiBob.
Requirements
- Proven working experience in Service Partner Success/Management, Professional Services or Delivery Management
- Solid understanding or experience in professional services and partnerships functions
- Commercial knowledge or experience pertaining to services, CS & SaaS
- Proven experience working in SaaS
- Partner and customer first mentality
- Excellent external-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- A desire to work in a fast-paced startup environment
- A strong work ethic, growth mindset, integrity and desire to succeed
- Experience working with Salesforce & Web-based technologies
- Experience with tools including Slack, Zendesk and Tableau is advantageous, as is a background in HR/HRM
Professional Services & Partner Delivery Lead employer: HiBob
HiBob is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to bring their authentic selves to work. With a strong focus on learning and development, HiBob offers ample opportunities for professional growth while being part of a fast-paced, innovative environment. Located in a dynamic industry, employees benefit from collaborating with top-tier clients and partners, ensuring a rewarding and impactful career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services & Partner Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being a Bobber!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Professional Services & Partner Delivery Lead. Confidence is key, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Professional Services & Partner Delivery Lead
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV. Remember, we’re all about being authentic at HiBob!
Tailor Your Application:Make sure to customise your application for the Professional Services & Partner Delivery Lead role. Highlight your relevant experience in service partner success and professional services, and connect it back to how you can help us enhance our customer experience.
Be Clear and Concise:We appreciate clarity! Keep your writing straightforward and to the point. Use bullet points where necessary to make your skills and experiences stand out. This will help us quickly see how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HiBob
✨Know Your Stuff
Before the interview, dive deep into HiBob's services and values. Understand their HR platform and how it benefits mid-size businesses. This will help you speak confidently about how your experience aligns with their mission.
✨Showcase Your Partner Success Skills
Prepare examples from your past roles that highlight your experience in Service Partner Success or Management. Be ready to discuss how you've driven customer adoption and enhanced partner relationships, as this is crucial for the role.
✨Communicate Clearly
Since excellent communication is key, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your achievements.
✨Embrace the Culture
HiBob values authenticity, so be yourself during the interview. Share your personality and how it fits with their culture of collaboration and continuous improvement. This will show them you're not just a fit for the role, but for the team too.
