At a Glance
- Tasks: Lead and develop a team delivering SaaS implementations for modern businesses.
- Company: HiBob, a rapidly growing HR platform transforming people management.
- Benefits: Competitive pay, pre-IPO equity, and flexible hybrid working.
- Other info: Join a dynamic team with opportunities to shape customer experiences.
- Why this job: Make a real impact in a scaling environment with global reach.
- Qualifications: Experience in SaaS implementation and team leadership required.
The predicted salary is between 60000 - 80000 £ per year.
HiBob is transforming the way modern businesses manage people. Our intuitive, data-driven HR platform helps companies connect, engage, develop and retain top talent in today’s global and hybrid world. Since 2015, we’ve grown rapidly to become the HRIS of choice for over 5,000 modern businesses worldwide, including companies like Fiverr, VaynerMedia and what3words.
We’re looking for an experienced Professional Services leader to manage and develop a team of Implementation Managers delivering multiple concurrent SaaS implementations across HiBob’s growing customer base. This is a hands-on leadership role in a scaling environment; ideal for someone who enjoys improving delivery operations, coaching teams, managing escalations and driving strong customer outcomes in a fast-paced SaaS business. The Professional Services team sits within Customer Success and is responsible for guiding customers through successful onboarding and implementation of HiBob.
Success in this role means:
- Building a high-performing, accountable implementation team
- Improving delivery consistency, customer outcomes and time-to-value
- Bringing structure, prioritization and operational discipline to a scaling environment
- Coaching and developing Implementation Managers into high-performing SaaS delivery leaders
- Acting as a trusted escalation point for both customers and internal stakeholders
- Helping shape how Professional Services operates as HiBob continues to grow globally
About you:
You’re an operationally strong SaaS Professional Services leader who enjoys building high-performing implementation teams and improving delivery processes at scale. You’ll likely have experience:
- Leading SaaS implementation, onboarding or Professional Services teams
- Managing utilisation, forecasting, capacity planning and delivery KPIs
- Running multiple concurrent SaaS implementations in a fast-paced environment
- Coaching and developing teams, including performance management
- Acting as a senior escalation point for customer delivery issues
- Improving processes and introducing structure within scaling teams
- Partnering cross-functionally with Customer Success, Sales, Product and Engineering
This role is best suited to candidates with SaaS onboarding, implementation or Professional Services leadership experience rather than pure PMO, support or managed services backgrounds.
What you’ll do:
- Lead, coach and develop a team of 4 Implementation Managers
- Own delivery quality, operational performance and customer outcomes across the team portfolio
- Support complex customer implementations and escalations where needed
- Drive operational excellence across utilization, forecasting, delivery governance and time-to-value
- Partner cross-functionally with Sales, Customer Success and Product teams
- Improve processes and ways of working as the Professional Services function continues to scale
Why HiBob
You’ll join a growing Professional Services organization at an exciting stage of scale, with real opportunity to influence delivery operations, team structure and customer experience as we continue to expand globally. We offer:
- Competitive compensation and pre-IPO equity
- Flexible hybrid working (2 days per week from our London office)
Manager - Professional Services employer: HiBob
HiBob is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to make a meaningful impact in the SaaS industry. With competitive compensation, pre-IPO equity, and flexible hybrid working arrangements from our London office, employees are empowered to thrive both personally and professionally. The opportunity for growth within a rapidly scaling Professional Services team allows you to shape delivery operations and enhance customer experiences while developing your leadership skills.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Professional Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching HiBob and understanding our values and mission. We want to see how you can fit into our culture and contribute to our growth. Practice common interview questions and think about how your experience aligns with the role of Manager - Professional Services.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. We love hearing about your past experiences, especially those that demonstrate your ability to lead teams and improve processes in a SaaS environment. Be ready to discuss specific challenges you’ve faced and how you overcame them.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer’s mind. And remember, apply through our website for the best chance at landing that position!
We think you need these skills to ace Manager - Professional Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your SaaS implementation experience and any leadership roles you've had, as we want to see how you can contribute to our Professional Services team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with HiBob's mission. Be specific about your achievements in improving delivery processes and coaching teams.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We’re looking for someone who can build high-performing teams, so share examples of how you've coached and developed others in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the HiBob family!
How to prepare for a job interview at HiBob
✨Know HiBob Inside Out
Before your interview, make sure you research HiBob thoroughly. Understand their HR platform, the challenges they solve for businesses, and their growth journey since 2015. This will not only show your genuine interest but also help you tailor your answers to align with their mission and values.
✨Showcase Your Leadership Style
As a Professional Services leader, it's crucial to demonstrate your leadership style during the interview. Prepare examples of how you've successfully built and coached high-performing teams in the past. Highlight specific instances where your leadership directly improved delivery outcomes or team performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and operational expertise. Think about past experiences where you managed escalations or improved processes. Be ready to discuss how you would handle similar situations at HiBob, focusing on customer outcomes and team dynamics.
✨Emphasise Cross-Functional Collaboration
HiBob values collaboration across teams, so be prepared to discuss your experience working with Sales, Customer Success, and Product teams. Share examples of how you've partnered with other departments to drive successful implementations and improve overall service delivery.
