At a Glance
- Tasks: Lead strategic delivery and manage professional services for a fast-growing tech company.
- Company: Join HiBob, a dynamic HR platform trusted by over 4,000 companies worldwide.
- Benefits: Enjoy competitive pay, equity options, hybrid work, and generous time off.
- Other info: Be part of a fun, inclusive culture with opportunities for growth and social impact.
- Why this job: Make a real impact in shaping user experiences and driving innovation.
- Qualifications: 10+ years in leadership roles with strong P&L management skills.
The predicted salary is between 90000 - 110000 £ per year.
About Us
Hi Bob helps modern, mid‑size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.
Since 2015, we’ve achieved consecutive triple‑digit year‑over‑year growth, backed by an amazing team of Bobbers from across the globe, making us the choice HRIS for over 4,000 midsize and multinational companies.
Our HR platform is intuitive, data‑driven, and built for the way people work today: globally, remotely, and collaboratively.
Fast‑growing companies such as What3words, Fulham FC, and Vayner Media rely on Bob to create the best work experiences for their people.
About the Role
As the Vice President of Delivery, you will play a pivotal role in the strategic direction and operational execution of our delivery functions across professional services and service partners.
Your leadership will be instrumental in managing these areas as a P&L center, driving innovation, achieving operational excellence, and ensuring consistently outstanding user experience and satisfaction to increase customer adoption and retention.
This role reports directly to the Chief Customer Officer (CCO).
- Job Requirements
- Minimum of 10 years of leadership experience in professional services functions within a technology‑driven environment, preferably scale‑ups and high‑growth organizations.
- Proven track record of managing P&Ls with a keen understanding of financial metrics and operational efficiency.
- Demonstrated ability to lead and inspire teams in a high‑growth environment.
- Strong strategic‑thinking and problem‑solving skills, with a focus on innovation and operational excellence.
- Excellent communication and interpersonal skills, capable of engaging and influencing at all levels of the organization.
- Deep commitment to customer satisfaction and the ability to drive improvements in user experience.
- BA degree required; an MBA or equivalent preferred.
- HRIS/HCM experience is a plus.
- Job Responsibilities
Strategic Leadership
Define and implement the strategic vision for serviced delivery via professional services and service partners to drive higher adoption and increase customer retention.
Lead the Services partner program, aligning them with Hi Bob’s overall business objectives.
P&L Management
Oversee professional services and PS partners as a P&L center, optimizing for efficiency and profitability while maintaining high‑quality delivery, including defining pricing and package structure.
Operational Excellence
Implement best practices and innovative solutions to streamline operations, reduce costs, and improve service delivery, scalability, and partner integration with efficiency (gross margin) in mind.
Team Development
Build, mentor, and lead a high‑performing team of professionals dedicated to excellence in service delivery and partner management.
- Ensure the delivery of exceptional service experiences, maintaining and improving customer satisfaction and loyalty through direct services and partner‑led implementations.
- Foster a culture of innovation and continuous improvement, leveraging AI, process enhancements, and partner ecosystems to drive better outcomes for clients and the organization.
- Collaborate with other departments—Sales, Product, and Engineering—to ensure services, support, and partner programs align with customer needs and product evolution.
- Develop and manage the services partner program, cultivating strong relationships, ensuring partners are well‑trained and aligned with our service standards, and expanding our reach and capabilities through strategic partnerships.
- Establish comprehensive certification programs and structured learning journeys to ensure partner scalability and uniform service delivery standards, including persona‑based learning paths and internal certification and champion programs.
Create implementation best practices and the Bob Implementation Guide.
- Job Benefits
- Competitive compensation and pre‑IPO equity.
- Company share options plan.
- Cash allowance for health insurance.
- Annual vision allowance.
- Travel support (cycle scheme and season ticket loans).
- Hybrid working from day 1.
- Work‑from‑home allowance to set up a home office.
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
- Company‑wide long weekend (Bob balance days) at the beginning of each quarter.
- 2 social‑impact days per year for volunteering.
- Employee referral program—$2,500 for each successful referral and an ambassador programme.
- Pension scheme auto‑enrolment from day 1.
- Fun company and team social events (locally and virtually with our global teams).
- Birthday day off with a special gift.
EEO Statement
We are open to all talent.
All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class (US only).
Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. You can email or speak to the recruiter when they arrange a call with you.
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VP Delivery (UK) in London employer: HiBob
HiBob is an exceptional employer that prioritises individuality and fosters a collaborative work culture, making it an ideal place for professionals in the HR SaaS sector. With comprehensive benefits such as hybrid work options and equity opportunities, employees are empowered to thrive both personally and professionally. The company also offers ample growth opportunities, ensuring that you can develop your skills while contributing to meaningful customer success.
StudySmarter Expert Advice🤫
We think this is how you could land VP Delivery (UK) in London
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✨Engage in Professional Networks
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We think you need these skills to ace VP Delivery (UK) in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to HiBob.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of HiBob. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at HiBob
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with HiBob, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at HiBob, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for HiBob could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at HiBob as they’re likely seeking a candidate who can enhance their workplace culture.
