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For Companies At a Glance
- Tasks: Enhance customer support by resolving UK payroll-related queries and ensuring compliance.
- Company: Rapidly growing startup in the UK with a dynamic team culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a team that values initiative and problem-solving while making a real impact.
- Qualifications: Significant UK payroll experience and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
A rapidly growing startup in the UK is seeking a Senior Customer Experience Specialist to enhance customer support within their Payroll team. The role focuses on resolving UK payroll-related queries, providing an exceptional experience, and ensuring compliance with statutory legislation.
Ideal candidates will have:
- Significant UK payroll experience
- Technical proficiency
- Excellent communication skills
Join a dynamic team that values initiative, problem-solving, and customer satisfaction.
Senior UK Payroll & CX Specialist in London employer: HiBob
Contact Detail:
HiBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UK Payroll & CX Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and customer experience sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common payroll scenarios and customer service challenges. We recommend practising your responses to behavioural questions to showcase your problem-solving skills.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with payroll software and tools that are popular in the UK. Being able to discuss these in an interview will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior UK Payroll & CX Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your UK payroll experience and any relevant customer experience skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer support in payroll. We love seeing candidates who can connect their personal experiences to our mission.
Show Off Your Communication Skills: Since this role involves resolving queries, it’s crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you’ve effectively communicated complex information in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative, which we really value!
How to prepare for a job interview at HiBob
✨Know Your Payroll Stuff
Make sure you brush up on your UK payroll knowledge before the interview. Be ready to discuss specific legislation and compliance issues, as well as any recent changes in payroll regulations. This will show that you're not just familiar with the basics but are also proactive about staying updated.
✨Showcase Your Customer Experience Skills
Prepare examples of how you've enhanced customer experience in previous roles. Think about specific situations where you resolved complex queries or improved processes. This will demonstrate your problem-solving skills and your commitment to customer satisfaction, which is key for this role.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and answering potential questions. Remember, clarity can make a huge difference in how your answers are perceived.
✨Be Ready to Discuss Technology
As technical proficiency is important, be prepared to talk about the payroll systems and software you've used. Highlight any experience with automation or data analysis tools that could enhance efficiency in the payroll process. This will show that you’re not only experienced but also tech-savvy, which is a big plus for a startup.
