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- Tasks: Manage complex customer escalations and collaborate with engineering teams to enhance customer experience.
- Company: Fast-growing tech company in Greater London with a focus on innovation.
- Benefits: Competitive salary, health insurance, and hybrid working options.
- Why this job: Drive continuous improvement and mentor peers while making a real impact.
- Qualifications: Strong SaaS experience and excellent problem-solving skills.
- Other info: Join a dynamic team and grow your career in a supportive environment.
The predicted salary is between 42000 - 84000 £ per year.
A fast-growing technology company in Greater London is looking for a Senior Customer Experience Specialist who will act as a technical expert and escalation point within the CX team. The ideal candidate should possess strong SaaS experience and be capable of managing complex customer escalations while collaborating with engineering teams. This role offers a unique opportunity to drive continuous improvement and mentor peers, alongside a competitive package including benefits like health insurance and hybrid working options.
Senior CX Engineer: Escalations & Cross‐Team Impact in London employer: HiBob
Contact Detail:
HiBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Engineer: Escalations & Cross‐Team Impact in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer experience or SaaS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with complex customer escalations and collaboration with engineering teams. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've driven continuous improvement in past roles – it’s a key aspect for this position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance to stand out. Let’s get you that dream job!
We think you need these skills to ace Senior CX Engineer: Escalations & Cross‐Team Impact in London
Some tips for your application 🫡
Show Off Your SaaS Skills: Make sure to highlight your experience with SaaS in your application. We want to see how you've tackled complex customer issues and what impact you've made in previous roles.
Be Clear About Your Escalation Experience: When discussing your past roles, be specific about how you've managed escalations. We love seeing examples of how you've collaborated with engineering teams to resolve issues.
Emphasise Continuous Improvement: We’re all about driving improvement here at StudySmarter. Share any initiatives you’ve led or been part of that have enhanced customer experience or team processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at HiBob
✨Know Your SaaS Inside Out
Make sure you brush up on your SaaS knowledge before the interview. Be ready to discuss specific examples of how you've managed customer escalations in the past and how your technical expertise has helped resolve complex issues.
✨Showcase Your Collaboration Skills
Since this role involves working closely with engineering teams, prepare to share instances where you've successfully collaborated across departments. Highlight how you’ve facilitated communication and driven improvements in customer experience through teamwork.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about challenging situations you've encountered and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Continuous Improvement
This role is all about driving continuous improvement, so come prepared with ideas! Think of ways you could enhance the customer experience or streamline processes within the CX team. Showing initiative will impress your interviewers.
