Renewal Manager - Team leader in London

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, backed by our amazing team of Bobbers from across the globe.

Job Requirements

• Proven team management experience in a B2B SaaS customer-facing role, ideally in Renewal Management, Account Management or commercial CSM experience
• Knowledge of customer success principles and practices with a customer-centric mindset and a focus on demonstrating value and ROI in partnership with the CSM
• Proven track record of meeting or exceeding renewal or retention targets such as gross retention, net retention, and expansion (uplift and upsell) ARR
• Experience building and executing a scaled auto-renewal and auto-uplift process, as well as facilitating all manual renewal processes
• Proven experience using strong influence, negotiation and objection handling skills
• Proven experience working independently, whilst collaborating effectively across multiple internal stakeholders of the renewal process (CSMs & AMs)
• Strong organisational skills with attention to detail, able to manage multiple renewal cycles simultaneously
• Analytical mindset with experience in accurately forecasting and attainment reporting
• Executive reporting and ability to communicate effectively across the C-suite
• Experience working with CRM systems (Salesforce) and contract management processes, Churn Zero, Google Suite & other web-based tools
• SaaS HR Technology experience – advantage
• Any other additional language proficiency – advantage

Note: We will only consider candidates located in the London Area who are willing to work in our London office 2-3 days a week or candidates that are willing to travel to London 2 days a week.

Job Responsibilities

• Oversee a team of Renewal Managers, ensuring they lead the contract renewal process for a portfolio of customers and meet their individual performance goals
• Managing the team's daily operations, developing strategic account plans, and fostering strong customer relationships to drive customer retention and growth
• Build and execute quarterly renewal and uplift plans – focusing on the top uplift opportunities and path to quota attainment for each quarter
• Set performance goals and conduct regular evaluations to ensure team members meet their targets
• Prioritise ongoing training and development to improve the team's skills and performance
• Meet and exceed uplift, upsell, gross and net retention KPIs through data-driven analysis, planning and execution
• Build and execute a segment-specific renewal strategy that includes automated renewal and uplift processes as well as manual, high touch renewal processes
• Ensure renewals are processed accurately and in a timely manner, addressing any obstacles to renewal, such as billing issues or contract terms
• Ensure the team manage contract negotiation, including negotiating terms, pricing, and contract details as needed to close renewals in alignment with company policies
• Work with internal legal and finance teams to ensure the seamless execution of renewal contracts, removing obstacles or roadblocks that slow contracting process
• Use CRM and Dashboard tools to track team performance and attainment of targets
• Assess customer health and develop strategies to mitigate downsell and churn
• Share customer feedback with internal cross-functional leaders to help improve products, services, and support processes to drive higher retention and CSAT
• Maintain accurate records of renewals, forecasts, and pipeline activity in CRM systems (Salesforce) and provide weekly, monthly and quarterly renewal reporting, tracking key metrics such as renewal rates, churn, and growth opportunities

Job Benefits

• Company share options plan – every employee can eventually become a shareholder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance – to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days – Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral programme – $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays – take the day off and receive a special gift

Equal Opportunity Statement

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

Location: London, England, United Kingdom