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- Tasks: Support customers with UK payroll queries and ensure excellent service delivery.
- Company: Modern HR tech company focused on customer experience.
- Benefits: Entry-level role with growth opportunities and a collaborative environment.
- Why this job: Join a dynamic team and make a difference in customer payroll experiences.
- Qualifications: Solid payroll experience and exceptional communication skills.
- Other info: Great chance to learn and develop in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
A modern HR technology company is seeking an enthusiastic Customer Experience Specialist for their Payroll team. This entry-level role involves supporting customers with UK payroll queries and ensuring excellent service delivery.
The ideal candidate has solid payroll experience and exceptional communication skills. They will troubleshoot issues and educate clients on best practices. This position promises a collaborative environment and opportunities for growth.
Payroll Customer Experience Specialist - UK SaaS in London employer: HiBob
Contact Detail:
HiBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Customer Experience Specialist - UK SaaS in London
✨Tip Number 1
Network like a pro! Reach out to people in the payroll and HR tech space on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Research common payroll queries and think about how you'd handle them. We want you to shine when they ask how you'd educate clients on best practices.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Practice explaining complex payroll concepts in simple terms – it’ll show you can connect with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Payroll Customer Experience Specialist - UK SaaS in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer experience shine through. We want to see that you're excited about helping others and making their payroll journey smoother!
Highlight Relevant Experience: Make sure to mention any payroll experience you have, even if it's just a little. We love seeing how your background can contribute to our team, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your info and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at HiBob
✨Know Your Payroll Basics
Brush up on your payroll knowledge before the interview. Understand key concepts like PAYE, National Insurance, and statutory sick pay. This will show that you’re not just enthusiastic but also knowledgeable about the field.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated complex information in the past, especially in a customer service context.
✨Prepare for Problem-Solving Scenarios
Think of common payroll issues customers might face and how you would resolve them. Be ready to discuss your thought process during the interview. This demonstrates your ability to troubleshoot and think on your feet.
✨Emphasise Your Team Spirit
This position promises a collaborative environment, so highlight your experience working in teams. Share examples of how you’ve contributed to team success and how you value collaboration in achieving goals.
