About us:
HiBob is transforming the way modern businesses manage people. Our intuitive, data-driven HR platform helps companies connect, engage, develop and retain top talent in today’s global and hybrid world.
Since 2015, we’ve grown rapidly to become the HRIS of choice for over 5,000 modern businesses worldwide, including companies like Fiverr, VaynerMedia and what3words.
About the role:
We’re looking for an experienced Professional Services leader to manage and develop a team of Implementation Managers delivering multiple concurrent SaaS implementations across HiBob’s growing customer base.
This is a hands-on leadership role in a scaling environment; ideal for someone who enjoys improving delivery operations, coaching teams, managing escalations and driving strong customer outcomes in a fast-paced SaaS business.
The Professional Services team sits within Customer Success and is responsible for guiding customers through successful onboarding and implementation of HiBob.
Success in this role means:
- Building a high-performing, accountable implementation team
- Improving delivery consistency, customer outcomes and time-to-value
- Bringing structure, prioritization and operational discipline to a scaling environment
- Coaching and developing Implementation Managers into high-performing SaaS delivery leaders
- Acting as a trusted escalation point for both customers and internal stakeholders
- Helping shape how Professional Services operates as HiBob continues to grow globally
About you:
You’re an operationally strong SaaS Professional Services leader who enjoys building high-performing implementation teams and improving delivery processes at scale.
You’ll likely have experience:
- Leading SaaS implementation, onboarding or Professional Services teams
- Managing utilisation, forecasting, capacity planning and delivery KPIs
- Running multiple concurrent SaaS implementations in a fast-paced environment
- Coaching and developing teams, including performance management
- Acting as a senior escalation point for customer delivery issues
- Improving processes and introducing structure within scaling teams
- Partnering cross-functionally with Customer Success, Sales, Product and Engineering
This role is best suited to candidates with SaaS onboarding, implementation or Professional Services leadership experience rather than pure PMO, support or managed services backgrounds.
What you’ll do:
- Lead, coach and develop a team of 4 Implementation Managers
- Own delivery quality, operational performance and customer outcomes across the team portfolio
- Support complex customer implementations and escalations where needed
- Drive operational excellence across utilization, forecasting, delivery governance and time-to-value
- Partner cross-functionally with Sales, Customer Success and Product teams
- Improve processes and ways of working as the Professional Services function continues to scale
Why HiBob
You’ll join a growing Professional Services organization at an exciting stage of scale, with real opportunity to influence delivery operations, team structure and customer experience as we continue to expand globally.
We offer:
- Competitive compensation and pre-IPO equity
- Flexible hybrid working (2 days per week from our London office & 3 days from home)
- Work from home office set up allowance
- 25 days holiday + quarterly company-wide “Bob Balance” days + birthday off
- UnMind and wellness benefits
- Dog-friendly office
- Temporary remote work from anywhere for up to 2 months per year
- Regular social events and team activities
