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- Tasks: Drive customer success and build strong relationships with clients in a dynamic tech environment.
- Company: Join HiBob, a fast-growing HR platform transforming how businesses manage talent.
- Benefits: Enjoy a vibrant culture, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a team that values your individuality and empowers you to excel.
- Qualifications: Experience in B2B SaaS customer success and excellent communication skills.
- Other info: Fast-paced startup atmosphere with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
We are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in customer success in a tech / SaaS-based business.
Job Requirements:- B2B SaaS CSM experience, owning an EU book of business with targets on net retention.
- Experience working in B2B (client-facing) role.
- Fluent in English, with fluency in German and/or Dutch a strong advantage.
- A passion to learn the products’ functionality, and you’re tech-savvy.
- A desire to work in a fast-paced startup environment.
- A strong work ethic, integrity and desire to succeed.
- Executive project management skills and able to communicate effectively across the C-suite.
- Experience working with Salesforce & Web-based technologies.
- Experience with SFDC, Asana and/or ChurnZero is advantageous.
- An HR or HRM background is advantageous.
Build and execute an
Customer Success Manager in London employer: HiBob
Contact Detail:
HiBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HiBob on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching HiBob's culture and values. Show us how your personality aligns with being a Bobber. We love authenticity, so don’t be afraid to let your true self shine!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in customer success and how it relates to the tech/SaaS world. We want to hear about your wins and how you can help us retain our top talent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV. Remember, we’re all about being authentic at StudySmarter.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager role. Highlight your relevant experience in B2B SaaS and client-facing roles, and don’t forget to mention any specific tools like Salesforce or Asana that you’ve used. This shows us you’re serious about the position!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at HiBob
✨Know Your Stuff
Make sure you understand HiBob's platform and how it helps businesses manage their people. Familiarise yourself with the features and benefits, as well as any recent updates or news about the company. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Interpersonal Skills
As a Customer Success Manager, your ability to connect with clients is crucial. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you turned a challenging situation into a positive outcome – this will highlight your client service skills.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice responses to common challenges in customer success, especially in a tech/SaaS environment. This will demonstrate your analytical thinking and problem-solving abilities, which are key for the role.
✨Embrace Your Unique Self
HiBob values authenticity, so don’t be afraid to let your personality shine through. Whether you're bubbly or precise, be yourself during the interview. This will not only make you more relatable but also show that you align with their culture of being open and inclusive.
