At a Glance
- Tasks: Lead complex customer implementations and enhance HR technology deployment processes.
- Company: HiBob, a fast-growing HR platform trusted by over 5000 companies.
- Benefits: Inclusive culture, professional development, and the freedom to be yourself.
- Other info: Opportunities for growth in a supportive and innovative environment.
- Why this job: Join a dynamic team and make a real impact in transforming workplace experiences.
- Qualifications: 5+ years in SaaS implementations and strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as what3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
We are looking for an experienced Implementation Manager to lead complex customer implementations for HiBob’s growing enterprise and upper mid-market customer base. This person will partner closely with Project Managers, customers, and cross-functional stakeholders to deliver successful HR technology deployments while helping evolve implementation processes as HiBob scales further into enterprise delivery.
The ideal candidate brings strong SaaS implementation experience within Professional Services environments, has managed complex multi-stakeholder deployments, and is comfortable operating as a trusted advisor to customers throughout implementation lifecycles.
Must-Have Experience
- Minimum 5 years of experience in SaaS implementations or Professional Services delivery roles
- At least 3 years managing large and complex implementation projects
- Significant experience within Professional Services environments (majority of career experience)
- Experience managing enterprise or sub-enterprise customer implementations (approximately 5,000–20,000 employees)
- Strong customer-facing stakeholder management experience
- Experience handling escalations and navigating challenging customer situations
- Hands-on configuration experience within SaaS platforms
- Strong project management and organizational skills
- Excellent verbal and written communication skills
- Comfortable operating in fast-paced scale-up environments
Nice-to-Have Experience
- HR technology or HR domain experience
- Experience working within HRIS, HCM, or workforce management platforms
- Experience contributing to operational improvements or implementation process optimization
- Experience supporting enterprise transformation initiatives
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don’t exclude yourself if you don’t tick off all of the below items which are desirable, but not essential to have from day one.
Implementation Manager employer: HiBob
At HiBob, we pride ourselves on fostering a vibrant and inclusive work culture where every Bobber can truly be themselves. As an Implementation Manager, you'll not only lead impactful projects for our diverse clientele but also benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment. Join us in our fast-paced, innovative setting, where your contributions will directly shape the future of HR technology for mid-sized businesses globally.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HiBob on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding HiBob's culture and values. Be ready to share how your experience aligns with their mission of transforming HR management. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your SaaS implementation experience and how you’ve managed complex projects. Keep it concise and relevant to what HiBob is looking for in an Implementation Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV. Remember, we’re all about being authentic at StudySmarter.
Tailor Your Application:Make sure to customise your application for the Implementation Manager role. Highlight your relevant experience in SaaS implementations and project management. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your achievements and skills, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at HiBob
✨Know Your Stuff
Before the interview, dive deep into HiBob's platform and its features. Understand how their HR technology works and be ready to discuss your previous SaaS implementation experiences. This shows you’re genuinely interested and prepared.
✨Showcase Your Project Management Skills
Be ready to share specific examples of complex projects you've managed. Highlight your organisational skills and how you navigated challenges with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Customer-Facing Experience
Since the role involves significant customer interaction, prepare to discuss how you've handled escalations or difficult situations in the past. Share stories that demonstrate your ability to build trust and rapport with clients.
✨Be Yourself
HiBob values authenticity, so don’t shy away from showing your personality during the interview. Whether you're bubbly or precise, let your true self shine through. This will help you connect better with the interviewers and show that you fit their culture.
