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- Tasks: Manage enterprise accounts and ensure customer success through strategic planning and engagement.
- Company: HiBob transforms HR for mid-size businesses, fostering a vibrant workplace culture.
- Benefits: Enjoy competitive pay, share options, wellness perks, and flexible remote work opportunities.
- Why this job: Join a fun, inclusive team where you can be yourself and make a real impact.
- Qualifications: 3-5 years in Customer Success or SaaS, strong communication skills, and tech-savvy.
- Other info: Embrace a hybrid working model with global team events and social impact days.
The predicted salary is between 36000 - 60000 £ per year.
Talent Acquisition @ HiBob | Talk nerdy to me | DE&I Advocate
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we\’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as what3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
About YouWe are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in customer success in a tech/SaaS-based business.
Learn more about the CS Department in the following link.
Job Requirements
3–5 years of experience in Customer Success or SaaS Account Management, managing large, complex accounts with revenue responsibility.
Proven success in leading Executive Business Reviews and strategic planning engagements.
Experience building multithreaded relationships across various levels and functions within client organisations.
Strong commercial acumen and experience supporting upsell and renewal strategy.
Experience delivering adoption plans across multiple software modules and guiding technical enablement.
Excellent communication and presentation skills, with confidence in engaging senior stakeholders.
Familiarity with Salesforce, ChurnZero, Asana, and ChatGPT or similar AI tools is a plus.
HR or HRM domain knowledge – an advantage.
Fluent in English
Tech-savvy with a passion for product learning.
Adaptable and driven, thriving in a fast-paced, high-growth environment.
Job Responsibilities
Own a portfolio of 25–35 enterprise (large) accounts and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position HiBob as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.
Job Benefits
Company share options plan – every employee can eventually become a shareHolder
Cash allowance for health insurance
Annual vision allowance
Annual Headspace subscription and wellness benefits
Travel support (cycle scheme and season ticket loans)
Hybrid working from day 1
Work from home allowance – to get your home office set up!
Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
Bob balance days – Enjoy a company-wide long weekend at the beginning of each quarter
2 Social Impact days per year for volunteering
Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
Pension scheme auto-enrolment from day 1
Fun company and team social events (locally and virtually with our global teams)
We love birthdays – take the day off and receive a special gift
Belonging at HiBob
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. We\’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please contact us if you\’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. This information will assist us in meeting our inclusion and diversity objectives. Hiring Managers do not have access to this information, and we will treat your information confidentially.
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Customer Success Manager - Enterprise employer: HiBob
Contact Detail:
HiBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Enterprise
✨Tip Number 1
Familiarise yourself with HiBob's platform and its features. Understanding how their HRIS works will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of HiBob on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage large accounts and drive customer success. Tailoring your stories to align with HiBob's values and goals will make a strong impression.
✨Tip Number 4
Stay updated on industry trends and challenges in the HR tech space. Being knowledgeable about current issues can help you engage in meaningful conversations during interviews and show that you're proactive and informed.
We think you need these skills to ace Customer Success Manager - Enterprise
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and SaaS account management. Use specific examples that demonstrate your ability to manage large accounts and lead strategic planning engagements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with HiBob's mission and values, and provide examples of how you've successfully built relationships and driven customer success in previous roles.
Showcase Relevant Skills: Highlight your communication and presentation skills, especially your experience engaging with senior stakeholders. If you have familiarity with tools like Salesforce or ChurnZero, be sure to mention this as it aligns with the job requirements.
Demonstrate Cultural Fit: HiBob values individuality and a positive attitude. In your application, convey your personality and how you can contribute to their vibrant culture. Share any experiences that reflect your adaptability and passion for product learning.
How to prepare for a job interview at HiBob
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success or SaaS account management. Be prepared to discuss specific examples of how you've managed large accounts and driven successful outcomes for clients.
✨Demonstrate Analytical Skills
Since the role requires a strong analytical mindset, come ready to discuss how you've used data to monitor customer health and mitigate churn risks. Share any tools or methodologies you've employed to track success metrics.
✨Engage with Stakeholders
Prepare to talk about your experience in building relationships across various levels within client organisations. Think of examples where you’ve successfully engaged senior stakeholders and how that contributed to customer satisfaction.
✨Be Tech-Savvy
Familiarity with tools like Salesforce, ChurnZero, and Asana is a plus. Brush up on these platforms and be ready to discuss how you've used technology to enhance customer success strategies in your previous roles.
