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For Companies At a Glance
- Tasks: Build relationships with clients and help them achieve their HR goals using our innovative platform.
- Company: Join HiBob, a fast-growing tech company transforming HR for mid-size businesses.
- Benefits: Enjoy share options, health allowances, hybrid work, and fun social events.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Be a trusted advisor and make a real impact in the HR tech space.
- Qualifications: Experience in customer success, strong communication skills, and a passion for tech.
The predicted salary is between 36000 - 60000 £ per year.
About HiBob
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come be yourself
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
About You
We are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in customer success in a tech/SaaS-based business.
Job Requirements
- B2B SaaS CSM experience, owning an EU book of business with targets on net retention.
- Experience working in B2B (client-facing) role.
- Fluent in English, with fluency in German a strong advantage.
- A passion to learn the products’ functionality, and you’re tech-savvy.
- A desire to work in a fast-paced startup environment.
- A strong work ethic, integrity and desire to succeed.
- Executive project management skills and able to communicate effectively across the C-suite.
- Experience working with Salesforce & Web-based technologies.
- Experience with SFDC, Asana and/or ChurnZero is advantageous.
- An HR or HRM background is advantageous.
Job Responsibilities
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and success planning sessions.
- Work to understand the HR objectives our clients have and how they contribute to the wider business goals.
- Work to become a trusted advisor within the account to tailor use cases and develop success plans to achieve desired outcomes.
- Manage a portfolio of accounts with a focus on adoption and usage.
- Work closely with our customers’ various stakeholders with the drive to help them change their workplace and achieve their individual and business goals.
- Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Sales teams.
- Protect existing revenue streams, identify opportunities and risks.
- Assess client health and develop strategies to mitigate churn.
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
- Provide ongoing product enablement for customers across product catalogue.
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
- Stay up to date with evolving HR industry trends, compliance changes, and emerging technologies to proactively guide clients and ensure the platform aligns with modern workforce needs.
- Anticipate customer challenges, issues and barriers before they arise to mitigate risk and add value.
- Proven ability to leverage AI and automation in developing scalable success strategies that enhance efficiency and business impact.
- Experience applying AI-driven insights and automation to improve customer engagement, personalize experiences, and deliver measurable value.
Job Benefits
- Company share options plan – every employee can eventually become a shareholder.
- Cash allowance for health insurance.
- Annual vision allowance.
- Annual Headspace subscription and wellness benefits.
- Travel support (cycle scheme and season ticket loans).
- Hybrid working from day 1.
- Work from home allowance – to get your home office set up!
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
- Bob balance days – enjoy a company-wide long weekend at the beginning of each quarter.
- 2 social impact days per year for volunteering.
- Awesome employee referral program – $2,500 for each successful referral with an additional ambassador programme.
- Pension scheme auto-enrolment from day 1.
- Fun company and team social events (locally and virtually with our global teams).
- We love birthdays – take the day off and receive a special gift.
Belonging at HiBob
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class (US only).
Customer Success Manager employer: HiBob
Contact Detail:
HiBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HiBob on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding HiBob's products inside out. Dive into their platform, explore its features, and think about how you can help clients achieve their HR goals. Showing that you’re tech-savvy and passionate about their offerings will definitely impress!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experiences that highlight your customer success achievements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can set you apart. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager role. Highlight your relevant experience in B2B SaaS and how it aligns with what we’re looking for at HiBob.
Show Your Passion: Express your enthusiasm for the role and the company. Let us know why you’re excited about working with HiBob and how you can contribute to our mission of transforming HR management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HiBob
✨Know Your Stuff
Before the interview, make sure you understand HiBob's platform and how it helps businesses manage their HR needs. Familiarise yourself with the key features and benefits, as well as any recent updates or industry trends that could impact your role as a Customer Success Manager.
✨Showcase Your Interpersonal Skills
As a Customer Success Manager, you'll need to demonstrate excellent interpersonal skills. Prepare examples of how you've built strong relationships with clients in the past, and be ready to discuss how you can tailor your approach to meet the diverse needs of HiBob's clients.
✨Be Data-Driven
HiBob values analytical thinking, so come prepared with examples of how you've used data to drive customer success in previous roles. Discuss specific metrics you've tracked, such as net retention rates or customer satisfaction scores, and how you've leveraged these insights to improve client outcomes.
✨Embrace the Culture
HiBob is all about being yourself, so don't shy away from showing your personality during the interview. Share your passion for customer success and how you align with their values. This will help you connect with the interviewers and demonstrate that you're a great fit for their team.