Customer Growth Business Analyst

Customer Growth Business Analyst – HiBob

HiBob is a fast‑growing global HR platform transforming how mid‑size businesses manage and engage their workforce. Since 2015, we’ve supported over 4,000 companies worldwide.

Role Overview

As a Customer Growth Business Analyst, you will drive revenue expansion by analyzing customer behaviors, identifying growth opportunities, and enabling data‑driven decision‑making. You will collaborate closely with Customer, Product, and Finance stakeholders to ensure insights translate into actionable strategies that maximize expansion, retention, and overall customer lifetime value.

Key Responsibilities

• Collaborate with stakeholders across Customer, Product, and Finance teams to translate business needs into data requirements.
• Develop and maintain dashboards to monitor growth KPIs such as pipeline velocity, lead conversion, TAM analysis, LTV, expansion revenue, cross‑sell/upsell performance, and more.
• Conduct cohort and segmentation analyses to identify customer behaviors, expansion patterns, and high‑value growth levers.
• Support forecasting and TAM analysis to help leadership evaluate opportunities and prioritize resources.
• Analyze the customer journey to uncover drop‑off points, expansion potential, and areas for process improvement.
• Align with Finance teams on forecasting, revenue reporting, and TAM‑driven planning.
• Partner with cross‑functional teams to implement scalable process improvements that accelerate growth.
• Communicate insights effectively using visualization tools and deliver clear, actionable recommendations.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or equivalent work experience.
• 2–3 years of experience as a Business Analyst in the B2B SaaS industry, preferably in Customer Growth, Revenue Analytics, or Product Analytics.
• Experience working with AI platforms on a regular basis as thought partners, solution expertise, etc. – Strong advantage
• Proficiency in data analysis tools (Snowflake, Tableau, Looker, Excel) with the ability to write and optimize SQL queries, build dashboards, and automate reporting.
• Strong knowledge of Salesforce and customer data platforms.
• Familiarity with growth frameworks, TAM analysis, forecasting models, and cohort analytics.
• Excellent analytical, problem‑solving, and critical thinking skills with a strong business orientation.
• Strong communication skills with the ability to present complex data in a clear and actionable way.

Benefits

• Competitive compensation, benefits, and pre‑IPO equity.
• Cash allowance for health insurance.
• Annual vision allowance.
• Annual Headspace subscription and wellness benefits.
• Travel support (cycle scheme and season ticket loans).
• Hybrid working from day 1; temporary remote work from anywhere in the world for up to 2 months after 6 months of employment.
• Work from home allowance – to set up your home office.
• Bob balance days – enjoy a company‑wide long weekend at the beginning of each quarter.
• 2 social impact days per year for volunteering.
• Awesome employee referral program – $2,500 for each successful referral; additional ambassador programme.
• Pension scheme auto‑enrolment from day 1.
• Fun company and team social events (locally and virtually with our global teams).
• We love birthdays – take the day off and receive a special gift.

Equal Opportunity Employer

HiBob is an equal‑opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity or expression, age, disability, genetic information, military service, protected veteran status, or any other federal, state or local protected class. We are open to all talent, and we will consider adjustments to accommodate diverse candidates.