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For Companies At a Glance
- Tasks: Run multiple payrolls accurately and on time while optimising processes.
- Company: HiBob transforms HR for mid-size businesses, fostering a vibrant workplace culture.
- Benefits: Enjoy hybrid working, health allowances, share options, and fun social events.
- Why this job: Join a supportive team where you can be yourself and make a real impact.
- Qualifications: Experience in payroll processing and knowledge of UK regulations are essential.
- Other info: Open to diverse talent; we celebrate individuality and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
As a Payroll Specialist within our Managed Services Bureau, you will be responsible for running multiple payrolls for our clients, ensuring accuracy, compliance, and timely processing. You will work in a fast-paced environment with tight deadlines, requiring exceptional attention to detail and the ability to manage competing priorities. You will also play a key role in optimising payroll processes and contributing to the setup and development of our Managed Services Bureau.
- Run multiple payrolls seamlessly, ensuring accuracy, compliance, and timely submission under tight deadlines.
- Optimise payroll processes and workflows, identifying efficiencies and contributing to the development of the Managed Services Bureau.
- Resolve complex payroll issues by applying in-depth knowledge of UK payroll regulations, tax reconciliations, and compliance requirements.
Job Requirements
- Experience in a Managed Services or Bureau environment.
- Demonstrable UK payroll experience in a fast-paced, multi-client environment.
- Strong knowledge of UK payroll legislation, HMRC regulations, and statutory payments.
- Experience handling high-volume payroll processing with accuracy and efficiency.
- Proven ability to optimise payroll processes and drive improvements.
- Strong analytical skills with the ability to identify payroll discrepancies and anomalies.
- Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
- Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).
Advantages:
- Experience in SaaS technology along with Payroll.
- Previous experience working with global teams.
- Previous experience with Enterprise Customers.
- Experience onboarding customers into a new managed service/ outsource function.
- Experience using tools such as; Zendesk, Slack, & Asana.
- Experience working with APIs and integrations.
Job Responsibilities
- Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.
- Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.
- Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines.
- Proactively identify process improvements to enhance the bureau's payroll service delivery.
- Support new client onboarding, ensuring data accuracy for retrospective and parallel runs.
- Assist in training and mentoring junior payroll team members.
- Effectively escalate complex issues while maintaining clear communication with clients.
Job Benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Company share options plan - every employee can eventually become a shareholder.
- Cash allowance for health insurance.
- Annual vision allowance.
- Annual Headspace subscription and wellness benefits.
- Travel support (cycle scheme and season ticket loans).
- Hybrid working from day 1.
- Work from home allowance - to get your home office set up!
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
- Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter.
- 2 Social Impact days per year for volunteering.
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme.
- Pension scheme auto-enrolment from day 1.
- Fun company and team social events (locally and virtually with our global teams).
- We love birthdays - take the day off and receive a special gift.
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.
Customer Experience Specialist - Payroll (Managed Services) employer: HiBob
Contact Detail:
HiBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Payroll (Managed Services)
✨Tip Number 1
Familiarise yourself with UK payroll legislation and HMRC regulations. This knowledge will not only help you in the role but also impress the hiring team at HiBob, showing that you're proactive and well-prepared.
✨Tip Number 2
Highlight your experience with payroll software, especially if you've used HiBob Payroll, Sage, or Xero. Being able to demonstrate your familiarity with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised payroll processes in previous roles. This will showcase your analytical skills and ability to drive improvements, which are key for the position.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into HiBob's culture and values. This can help you tailor your approach during interviews and show that you're a good fit for their team.
We think you need these skills to ace Customer Experience Specialist - Payroll (Managed Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payroll processing and customer service. Emphasise any specific knowledge of UK payroll legislation and software you've used, especially if it's related to HiBob or similar platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at HiBob. Mention how your skills align with their needs, particularly your ability to handle high-volume payrolls and resolve complex issues.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your analytical skills, especially in identifying payroll discrepancies and optimising processes. This will show that you can contribute to improving their Managed Services Bureau.
Highlight Communication Skills: Since the role requires excellent communication skills, include instances where you've effectively communicated complex information to clients or team members. This will illustrate your ability to be the primary contact for payroll processing.
How to prepare for a job interview at HiBob
✨Know Your Payroll Regulations
Make sure you brush up on UK payroll legislation and HMRC regulations before the interview. Being able to discuss these topics confidently will show that you have the necessary knowledge for the role.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've resolved complex payroll issues in the past. This will highlight your analytical skills and ability to handle high-pressure situations, which are crucial for this position.
✨Showcase Your Communication Skills
Since you'll be explaining complex payroll matters to clients and internal teams, practice articulating these concepts clearly. Consider role-playing with a friend to refine your delivery.
✨Familiarise Yourself with Payroll Software
If you have experience with HiBob Payroll or similar cloud-based solutions, be ready to discuss it. If not, take some time to learn about these tools, as familiarity can set you apart from other candidates.
