Associate Implementation Manager

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies rely on Bob to create the best work experiences for their people.

The Associate Implementation Manager is a hands-on, customer-facing role that helps onboard Bob Finance customers successfully and sets them up for long-term success. You will partner with Implementation Managers to build financial models, dashboards, budgets, metrics, and other onboarding deliverables that automate and improve customers’ FP&A workflows. There is also an opportunity to lead Insights-only onboardings, giving you direct customer ownership while developing toward more complex implementation responsibilities over time. This role suits someone with strong finance, analytical, and communication skills who is eager to learn, solve problems, and grow within HiBob’s implementation team.

Being a Bobber is about bringing your full self to work. We welcome diverse personalities and perspectives and strive to create an inclusive environment where everyone can do their best work.

Responsibilities:

• Partner with Implementation Managers to support new Bob Finance customer onboardings from kickoff through go-live.
• Build and configure financial models, dashboards, metrics, reports, and other onboarding deliverables within Bob Finance.
• Configure and validate customer budgets, financial data, and planning assumptions to ensure accurate setup and a smooth customer experience.
• Analyze customer financial models, reporting processes, and FP&A workflows to translate business needs into scalable solutions in the platform.
• Lead Insights-only, analytics-focused onboardings, including customer communication, deliverable creation, enablement, and go-live support.
• Help enable customers on their models, dashboards, and reporting so they feel confident using Bob Finance after onboarding.
• Collaborate cross-functionally with Implementation, Customer Success, Support, Data Operations, Product, and Engineering to resolve issues and deliver strong outcomes.
• Manage assigned tasks and work streams across multiple customer projects, ensuring timelines, quality standards, and customer expectations are met.
• Surface customer feedback, product gaps, and process improvement opportunities to improve the onboarding experience.
• Continue building implementation expertise by taking on increasing ownership across more complex customer projects over time.

Qualifications & Requirements:

• 2+ years of professional experience in financial consulting, finance, accounting, investment banking, implementation consulting, or a related field.
• Strong analytical skills, including financial modeling and in-depth analysis; a modeling exercise will be part of the interview process.
• Solid understanding of the relationship between the Income Statement, Balance Sheet, and Cash Flow Statement.
• Excellent communication and interpersonal skills, with the ability to lead customer conversations, explain complex concepts clearly, and build trust.
• Highly organized and detail-oriented, with the ability to manage tasks efficiently and follow through on commitments.
• Proactive, self-motivated, and accountable, with a strong sense of ownership over responsibilities and outcomes.
• Quick learner who can navigate ambiguity, solve unfamiliar problems, and ask thoughtful questions when needed.
• Eager to learn, receptive to feedback, and motivated to grow into more complex implementation responsibilities over time.
• Must be based in the UK and able to work from the London office on a hybrid basis (2 days per week).

Nice to have:

• Experience with technology business models.
• Experience working in a startup or fast-paced technology environment.
• Experience managing multiple customers, clients, or projects simultaneously.
• Experience working with ERP, CRM, Billing, or HRIS systems.
• Basic understanding of data concepts or languages, including SQL.
• Prior exposure to FP&A, planning, analytics, or implementation software.

Job Benefits:

• Company share options plan.
• Flexible hybrid working model in a dog friendly office.
• Work from home cash allowance to get your home office set up!
• Payment for sick leave from the first day.
• Enhanced Parental Leave.
• Annual UnMind subscription and wellness benefits.
• Awesome employee referral program - $2,500 for each successful referral with an additional ambassador program.
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
• Fun company and team social events (locally and virtually with our global teams).
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter + a day off for your birthday in addition to 25 days of annual leave (plus public holidays).
• 2 Social Impact days per year for volunteering.