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- Tasks: Manage and grow client accounts, driving adoption and identifying expansion opportunities.
- Company: HiBob, a fast-growing HR tech company transforming people management for mid-size businesses.
- Benefits: Company share options, health insurance allowance, hybrid working, and wellness benefits.
- Other info: Enjoy fun social events, volunteer days, and a supportive work culture.
- Why this job: Join a dynamic team and make a real impact in the HR tech space.
- Qualifications: 3+ years in SaaS account management with strong commercial mindset and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
As an Account Manager at HiBob, you’ll play a pivotal role in expanding our footprint within client organisations by strategically positioning the value of our suite of products.
We’re looking for a motivated and commercially minded Account Manager to join our Customer Growth function at HiBob. In this role, you will manage and grow a regional portfolio of Mid-Market customers, focusing on driving adoption, identifying expansion opportunities, and ensuring customers continue to gain measurable value from the HiBob platform.
You’ll collaborate closely with Customer Success Managers (CSMs) and Renewal Managers to support retention objectives, while taking the lead on identifying and progressing upsell and cross-sell opportunities. This role suits someone who enjoys building strong relationships, working with data to drive decisions, and managing a high-volume book in a structured, scalable way.
Job Requirements
- 3+ years of experience in SaaS New Business, account management, or customer growth, ideally within the Mid-Market segment
- Experience managing a customer portfolio and driving commercial outcomes in a structured, autonomous way
- Strong commercial mindset with a track record of achieving upsell or New Business targets
- Familiarity with value-based or consultative selling methodologies (MEDDPICC)
- Proficiency with CRM systems (Salesforce) and modern sales tools (e.g., Gong Engage, Sales Navigator)
- Highly organised with strong pipeline discipline and the ability to manage volume effectively
- Excellent communication and stakeholder-management skills
- Experience in HR tech is a bonus
- Self-motivated, proactive, and comfortable thriving in a fast-paced, high-growth environment
Job Responsibilities
- Account Ownership & Growth: Manage an assigned portfolio of Mid-Market customers, acting as a trusted commercial partner; identify customer challenges, align HiBob solutions to their goals, and uncover expansion opportunities; build and execute a territory plan to drive consistent portfolio growth and customer value
- Revenue Expansion: Proactively identify and manage upsell opportunities across your book; recommend additional modules and capabilities that support customers’ evolving business needs; position HiBob as a long-term partner, demonstrating clear ROI and continuous product value
- Scaled, Data-Driven Execution: Use AI-driven tools (e.g., Gong Engage, LinkedIn Sales Navigator) to prioritise outreach and automate engagement at scale; maintain a structured sales process including pipeline management, forecasting, and deal progression; apply strong organisational discipline, including time blocking and structured follow-up processes
- Renewal Collaboration: Partner closely with CSMs and Renewal Managers to prepare for renewal cycles; support value positioning, risk mitigation, and customer readiness throughout the renewal process; provide account insights that help inform renewal strategy, uplift discussions, and retention planning
- Cross-Functional Collaboration: Work with Legal, Finance, Product, Marketing, and CSMs to support customer needs and commercial motions; represent SMB customer feedback internally, advocating for improvements and product enhancements
- Data-Driven Decision Making: Use Salesforce and AI-powered insights to prioritise your focus, inform outreach, and forecast effectively; monitor usage trends, product adoption, and customer sentiment to adjust strategy and drive improved outcomes
Benefits
- Company share options plan - every employee can eventually become a shareholder
- Cash allowance for health insurance
- Annual vision allowance
- Annual Headspace subscription and wellness benefits
- Travel support (cycle scheme and season ticket loans)
- Hybrid working from day 1
- Work from home allowance - to get your home office set up!
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
- 2 Social Impact days per year for volunteering
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Pension scheme auto-enrolment from day 1
- Fun company and team social events (locally and virtually with our global teams)
- We love birthdays - take the day off and receive a special gift
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!
Account Manager employer: HiBob
Contact Detail:
HiBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HiBob on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding HiBob's products inside out. Dive into their platform, explore its features, and think about how you can help clients maximise their value. This will show your genuine interest and readiness to contribute.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in account management and how you've driven growth. Use specific examples that highlight your commercial mindset and ability to build strong relationships with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HiBob team and ready to embrace our culture from day one.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in SaaS and account management, and show how your skills align with HiBob's mission to help businesses manage their people effectively.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive commercial outcomes. Use numbers and examples to illustrate how you've successfully managed customer portfolios and achieved upsell targets.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience. Share your passion for HR tech and how you can contribute to HiBob’s growth and culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at HiBob
✨Know Your Stuff
Before the interview, make sure you understand HiBob's products and how they benefit mid-size businesses. Familiarise yourself with their HR platform and think about how you can position its value to potential clients.
✨Showcase Your Experience
Be ready to discuss your previous experience in account management or SaaS. Highlight specific examples where you've driven upsell opportunities or managed a customer portfolio effectively, as this will resonate well with the interviewers.
✨Prepare for Data-Driven Questions
Since the role involves using data to drive decisions, brush up on your knowledge of CRM systems like Salesforce. Be prepared to discuss how you've used data in past roles to inform your strategies and improve customer outcomes.
✨Emphasise Collaboration Skills
HiBob values teamwork, so be sure to highlight your ability to work cross-functionally. Share examples of how you've collaborated with other teams, like Customer Success Managers or Marketing, to achieve common goals.