At a Glance
- Tasks: Handle professional indemnity claims and provide expert advice to clients.
- Company: Dynamic legal team based in the heart of London.
- Benefits: Career growth, flexible working, and a diverse culture that values your ideas.
- Other info: Enjoy a supportive environment with opportunities for personal and professional development.
- Why this job: Make a real impact by supporting clients with complex insurance claims.
- Qualifications: 1-2 years in claims handling preferred; strong communication skills essential.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Claims Handler for our Legal, Technical & Claims team focusing on Professional Indemnity claims. This permanent role is based in our City of London HQ.
Responsibilities
- Work closely with colleagues as part of a team that provides professional indemnity claims advocacy for national clients, including technical advice and supporting clients with large and complex insurance claims.
- Approach claims handling on an "added value" basis, providing advice on coverage issues and other technical matters.
- Prepare substantive notifications, proactively manage the flow of information, and take a strategic approach to claim resolution.
- Attend client meetings – renewal, claims review, and trend analysis – initially under supervision, then independently.
- Manage your own portfolio of clients as the day‑to‑day claims contact, ensuring high standards of service.
- Support larger accounts that require two‑person handling, reading notifications, managing correspondence, and keeping accurate records in line with company processes.
- Communicate effectively with colleagues, clients, and insurers; challenge insurers where necessary to achieve the best outcomes.
- Work autonomously or as part of a team, remaining self‑motivated, well‑organised, and adaptable.
Qualifications
- 1–2 years’ experience in a Professional Indemnity claims role (preferred but not essential).
- Strong commercial drive.
- Excellent communication skills – able to explain complex matters clearly and simply.
- Ability to build sustainable long‑term relationships internally and externally.
- Adaptable to working independently and as part of a team.
What we offer
- A career that you define, with opportunities for growth and development.
- A culture that values diversity and encourages each individual to bring fresh ideas.
- Reasonable adjustments and accommodations to support your needs, including software, IT, office setups, flexible hours and hybrid working where possible.
Claims Handler employer: HIBL
Join our dynamic team in the heart of London, where we prioritise employee growth and a collaborative work culture. As a Claims Handler, you'll benefit from a supportive environment that values diversity and innovation, offering you the chance to develop your skills while managing a diverse portfolio of clients. With flexible working options and a commitment to your professional development, this is an excellent opportunity for those seeking a meaningful career in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Claims Handler role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Professional Indemnity claims. Be ready to discuss how you can add value to the team and tackle complex issues. Show them you’re not just another candidate – you’re the one they need!
✨Tip Number 3
Practice your communication skills! Whether it’s explaining complex matters or managing client relationships, being able to articulate your thoughts clearly is key. Consider mock interviews with friends or mentors to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight any relevant experience in handling professional indemnity claims and showcase your communication skills. We want to see how you can add value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Team Spirit:Since this role involves working closely with colleagues, make sure to mention any teamwork experiences in your application. We’re all about collaboration here at StudySmarter, so let us know how you thrive in a team environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HIBL
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Professional Indemnity claims. Understand the common issues and challenges that arise in this area, as well as the key legislation and regulations. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is crucial for a Claims Handler, prepare examples of how you've effectively communicated complex information in the past. Think about times when you've had to explain technical matters to clients or colleagues and be ready to share those stories during the interview.
✨Demonstrate Teamwork and Autonomy
Be prepared to discuss your experience working both independently and as part of a team. Highlight specific instances where you've successfully managed your own portfolio while also collaborating with others. This will show that you can adapt to different working styles, which is essential for this role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about their approach to claims handling, how they support professional development, or what a typical day looks like for a Claims Handler. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
