Broking Support Assistant

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

ROLE PURPOSE: The jobholder will carry out a range of administrative duties to support the work of their team and will ensure that their activities are completed in accordance with the relevant Company and/or Group policies.

KEY ACCOUNTABILITIES

• Planning/Reporting: Under the direction of line manager and senior colleagues, determines priorities and activities to achieve business and personal goals. Will input into plans, as required e.g. through team meetings or informal conversations, to ensure achievement of business goals. Manages assigned projects and contributes to other projects as required. Provides relevant management information to senior management.
• Technical: Data entry and data computation on Company systems and Excel Spreadsheets. Ensure up to date records are maintained at all times on the Company systems. Manage and utilize Document management systems (whether paper based or electronic) on behalf of the whole department including but not limited to printing, copying, scanning, assembling, uploading and mailing. Manage and utilize Archiving, Filing and other systems on behalf of the whole department (either paper based or electronic, as appropriate). Keeps informed of all regulatory and legal changes which impacts on the job role. Responds appropriately to urgent issues as they arise.
• Policy, Process and Procedures: Interprets instructions and issues arising, and then implements actions according to policies and procedures.
• Environment, Customer Focus and Relationships: Respond to the department’s requirements as appropriate. Responds to the clients (both internal and external) requirements as appropriate. Behaves with all clients (both internal and external) fairly and ethically. Shares information that could be beneficial to the Operating Entity/Group.
• People Management/Personal Development: The job holder has no direct reports. Actively undertakes personal development to ensure up to date knowledge and understanding of best practice. Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard. Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group.
• Regulatory and Compliance: Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures. Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group. Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if any). Maintains accurate records and deals with correspondence appropriately. Operates in an honest, professional and ethical manner. Strictly adheres to the Group Employee Code of Conduct. Completes all relevant regulatory training. Ensures competence of self and direct reports (if any).

PERSON SPECIFICATION:

• Knowledge/Experience: Experience not essential, training will be given. However, preference will be given to applicants who have some experience of working in an office environment in an administrative capacity and a desire to work in insurance. Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries. Understanding of processes and procedures within the insurance market.
• Skills/Behaviours: Attention to detail with ability to produce accurate documentation and to file documents appropriately. Ability to work effectively within a team. Prioritisation and organisational skills. Self-motivated. Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint. Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders. Able to undertake and demonstrate competence in technical training, as required by the industry regulator.
• Qualifications: GCSE’s (or equivalent) including English essential. Technically proficient in MS Office software including Word and Excel.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments: We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. Not all positions can accommodate changes to working hours or locations.

Fixed Term Contract: Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.