At a Glance
- Tasks: Join the Ticketing Team to ensure smooth entry for fans on match days.
- Company: Hibernian FC is a historic football club in Edinburgh, known for its rich legacy and customer service.
- Benefits: Enjoy free food, complimentary match tickets, and a provided uniform while gaining valuable experience.
- Other info: Flexible hours mostly on weekends and evenings, with training provided.
- Why this job: Be part of an exciting matchday atmosphere and enhance fan experiences at a top Scottish club.
- Qualifications: No specific qualifications required; just bring your people skills and enthusiasm!
The Club is one of the leading professional football clubs in Scotland. Based at Easter Road Stadium in Scotland’s Capital City, Edinburgh the Club is a stones throw away from the hustle and bustle of the City Centre. Over the course of its history Hibernian Football Club has won all of the major domestic titles, most recently winning the Scottish Cup in 2016. Hibernian was the first British team to play in European competition in the 1956; reaching the semi-finals.
Hibernian Football Club prides itself on providing the highest customer service standards while also looking to deliver a range of initiatives that enhance the matchday experience for supporters and additional stakeholders.
A critical element of the provision of these services and upholding the highest level of customer service falls with the Ticketing Department, which has a series of vital responsibilities, including the provision of home and away games and stadium events, access control on matchdays and providing resolution points around the Stadium.
About the Department
Reporting to the Ticket Office Manager, Ticketing Team Members will join the Ticketing department on a Match Day to ensure supporters can access the Stadium safely and efficiently. They will support the Ticket Office and wider ticketing areas, work with other team members to ensure all ticketing sales and enquiries are handled professionally and as efficiently as possible to eliminate any entry issues before kick-off.
If not working in the East or West Ticket Pods, Ticketing Team Members will be working in and around each of the home stands and the main Ticket Office to ensure successful entry and resolve any ticketing issues or queries. This will include the use of handheld scanners that link to the access control system, which the Ticketing Department will provide training on before supporters gain any access to the Stadium.
Ticketing Team Members will also be required to report any issues back to the Ticket Office and assist, where possible, to resolve any issues highlighted. Radios will be deployed to Team Members for constant communication with Team Members and the Ticket Office Management Team.
- Hours – Variable, mostly weekends and evenings.
- All home games will be required to work where possible.
- Extra hours during busy periods in the Ticket Office may be required for projects such as Season Ticket or Away Ticket fulfilment
Duties
- Assisting Ticketing Team in Ticket Sales from East and West Ticket Pods and Main Ticket Office.
- Assisting Ticketing Team in Ticket Resolution and Access Control outside Stadium Turnstiles
- Assisting Ticketing Team with Customer Ticket Collections and Customer Service Enquiries.
- Food and refreshments provided on shift.
- 2 x Complimentary tickets provided for each home fixture worked for team member and accompanying guest to enjoy the match after your shift concludes (subject to some sold out fixtures).
- Free Club Uniform provided.
- Development training provided on Customer Service Process and Ticketmaster platform.
Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Hibernian FC is also committed to the safeguarding of vulnerable groups.
Skills for the job
Conflict Resolution Customer Service Skills People Skills Problem Solving Time Management
Easter Road Stadium12 Albion PlaceLeithEdinburghEH7 5QGUnited Kingdom
Ticketing Team Member employer: Hibernian Football Club Limited
Hibernian Football Club is an exceptional employer, offering a dynamic work environment at the iconic Easter Road Stadium in Edinburgh. With a strong commitment to player development and a performance-driven ethos, employees benefit from a collaborative culture that fosters professional growth and innovation. The club not only prioritises high standards in coaching but also values community engagement, making it a rewarding place for those passionate about sports and youth development.
Contact Details:
Hibernian Football Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Team Member
✨Tip Number 1
Familiarise yourself with Hibernian FC's history and values. Understanding the club's culture and commitment to customer service will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Practice your conflict resolution skills. As a Ticketing Team Member, you'll likely encounter various customer queries and issues. Being able to handle these situations calmly and effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Hibernian FC. They can provide valuable insights into the ticketing department and what it takes to succeed in the role, which can give you an edge in your application.
✨Tip Number 4
Be prepared for a hands-on role. Familiarise yourself with ticketing systems and access control processes, as this knowledge will show your readiness to jump in and contribute from day one.
We think you need these skills to ace Ticketing Team Member
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and skills required for the Ticketing Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Skills:Since the role focuses on providing high customer service standards, make sure to emphasise any previous experience in customer service roles. Use specific examples to demonstrate your conflict resolution and problem-solving skills.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the club. Mention why you want to work at Hibernian FC and how your skills can contribute to enhancing the matchday experience for supporters.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Hibernian Football Club Limited
✨Show Your Passion for Football
Make sure to express your enthusiasm for the sport and the club during the interview. Mention any personal experiences or connections you have with Hibernian FC or football in general, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Since the role heavily focuses on customer service, be prepared to discuss your previous experiences in similar positions. Share specific examples of how you've handled customer inquiries or resolved conflicts effectively.
✨Demonstrate Teamwork Skills
The Ticketing Team Member position requires collaboration with other staff members. Be ready to talk about times when you've worked successfully in a team, showcasing your ability to communicate and support your colleagues.
✨Prepare for Scenario Questions
Anticipate questions that may involve hypothetical situations related to ticketing issues or customer complaints. Practise your responses to these scenarios, focusing on problem-solving and maintaining a positive attitude under pressure.
