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- Tasks: Manage ticket sales and provide top-notch customer service at the Ticket Office.
- Company: Join Hibernian FC, a leading football club in Scotland with a rich history.
- Benefits: Enjoy 34 days of annual leave, complimentary match tickets, and discounts.
- Why this job: Be part of an exciting matchday experience and connect with passionate fans.
- Qualifications: Strong people skills, administration experience, and a knack for teamwork.
- Other info: Fixed-term maternity cover role with great opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
The Club is one of the leading professional football clubs in Scotland. Based at Easter Road Stadium in Edinburgh, the Club is a stone's throw away from the hustle and bustle of the City Centre. Over the course of its history, Hibernian Football Club has won all of the major domestic titles, most recently winning the Scottish Cup in 2016. Hibernian was the first British team to play in European competition in 1956, reaching the semi-finals.
Hibernian Football Club is dedicated to providing the highest customer service standards while enhancing the matchday experience for supporters and stakeholders. The Ticketing Department plays a key role in managing ticket provision for home and away games, memberships, access control, and offering resolution points across the stadium.
Role Overview
Reporting to the Ticket Office Manager, the Ticket Office Assistant will be responsible for managing and operating the Ticket Office front counter, serving as the main point of contact for sales and customer enquiries, both in person and via phone. The position also involves ensuring the fulfilment of tickets for season tickets, match tickets, and memberships.
Key Responsibilities
- Ticket Sales & Customer Service: Provide in-person and phone support for ticket sales, enquiries, and match ticket fulfilment.
- Administrative Support: Manage the maintenance of the Ticketmaster database, ensuring supporter details are up-to-date. Organise and frank mail, and report daily on ticket sales.
- Support to the Ticketing Department: Assist with various tasks across the wider Ticketing Department and cover absences as required.
- Matchday Support: Assist with the setup and breakdown of operational areas on matchdays and support the Ticket Office Manager, working with Casual Staff to ensure high levels of customer service and resolution on the day of the match.
- General Administrative Duties: Fulfil additional administrative tasks as directed by the Ticket Office Manager.
Contract: Fixed-term (maternity cover)
Hours: 37.5 hours per week
Holidays: 34 days per year (including 8 public holidays)
Holiday Year: 1 August to 31 July
Pension: NES T
Interviews will take place week commencing 23rd February with the role expected to commence Wednesday 1st April. Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Hibernian FC is also committed to the safeguarding of vulnerable groups.
Skills for the Job
- Administration
- Customer Services
- People Skills
- Team Working
- Time Management
NEST Perkbox
- Complimentary Match Day Tickets (x2 Home Game)
- Complimentary Tickets (x1 Cup Games)
- Tickets to Club Events
- On Site Parking
- Salary Sacrifice - Cycle2Work Partnership Discounts
- 34 days annual leave (Public holidays included)
Easter Road Stadium
12 Albion Place
Leith
Edinburgh
EH7 5QG
United Kingdom
Ticket Office Assistant (Maternity Cover) employer: Hibernian Football Club Limited
Contact Detail:
Hibernian Football Club Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Office Assistant (Maternity Cover)
✨Tip Number 1
Get to know the club! Research Hibernian FC's history, values, and recent achievements. This will help you connect with the team during interviews and show your genuine interest in being part of the club.
✨Tip Number 2
Practice your customer service skills! As a Ticket Office Assistant, you'll be the face of the club for fans. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and sales.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the club and the role, plus it shows you're proactive and keen to learn more.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hibernian FC. Don’t miss out on this opportunity!
We think you need these skills to ace Ticket Office Assistant (Maternity Cover)
Some tips for your application 🫡
Show Your Passion for Football: When you're writing your application, let your love for the game shine through! Mention any experiences you have with football, whether as a fan or in a related role. We want to see that you’re excited about being part of Hibernian FC!
Highlight Customer Service Skills: Since this role is all about providing top-notch customer service, make sure to showcase your people skills. Share examples of how you've helped customers in the past, especially in busy environments. We value those who can keep a cool head and a friendly smile!
Be Organised and Detail-Oriented: As a Ticket Office Assistant, you'll need to manage various tasks efficiently. In your application, mention any experience you have with administrative duties or database management. We appreciate candidates who can keep things running smoothly behind the scenes!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our club there!
How to prepare for a job interview at Hibernian Football Club Limited
✨Know Your Stuff
Familiarise yourself with Hibernian Football Club's history, recent achievements, and the role of the Ticketing Department. This will show your genuine interest in the club and help you answer questions confidently.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role heavily focuses on enhancing the matchday experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to ticket sales and administrative tasks. This will help you articulate your thoughts clearly and reduce nerves on the day.
✨Dress the Part
Even though it's a casual environment, dressing smartly can make a great first impression. Aim for a professional yet approachable look that reflects your enthusiasm for the role and the club.
