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- Tasks: Manage ticket sales and customer inquiries at the front counter on match days.
- Company: A leading football club in Scotland with a passion for sports.
- Benefits: 34 days of annual leave, complimentary match tickets, and various perks.
- Why this job: Join a vibrant team and enhance the matchday experience for fans.
- Qualifications: Strong customer service and administration skills required.
- Other info: Fixed-term position with opportunities to grow in the sports industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading football club in Scotland is seeking a Ticket Office Assistant to manage the front counter for ticket sales and customer inquiries. The role involves administrative duties, maintaining the Ticketmaster database, and providing support during match days.
Candidates should have strong customer service and administration skills. This is a fixed-term position with 34 days of annual leave and various perks including complimentary match tickets.
Ticket Office Assistant - Matchday Customer Experience employer: Hibernian Football Club Limited
Contact Detail:
Hibernian Football Club Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Office Assistant - Matchday Customer Experience
✨Tip Number 1
Get to know the club! Research the team's history, recent matches, and fan culture. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Think of scenarios you might face at the ticket office and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network with current or former employees. They can provide insider tips on what the club values in its staff and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Ticket Office Assistant - Matchday Customer Experience
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled inquiries and provided support in previous roles, especially in fast-paced environments like match days.
Be Organised and Detail-Oriented: Since the role involves administrative duties and maintaining databases, it's crucial to demonstrate your organisational skills. Mention any experience you have with managing data or handling administrative tasks to show us you're the right fit.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. We love seeing candidates who understand what we do and how they can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Hibernian Football Club Limited
✨Know Your Stuff
Familiarise yourself with the football club's history, values, and recent performances. This will not only show your enthusiasm for the role but also help you connect with the interviewers on a personal level.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've successfully handled inquiries or resolved issues. This will demonstrate your ability to manage customer interactions effectively, especially during busy match days.
✨Show Your Admin Skills
Be ready to discuss your experience with administrative tasks and databases, particularly Ticketmaster. Highlight any relevant software skills and how you've used them in previous roles to streamline processes or improve efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about the challenges faced during match days or how the ticketing process is managed. This shows your genuine interest and helps you assess if the role is the right fit for you.
