At a Glance
- Tasks: Deliver exceptional customer service and support sales in a vibrant football retail environment.
- Company: Join Hibernian FC, a leading football club with a rich history in Edinburgh.
- Benefits: Flexible hours, team spirit, and the chance to work in a dynamic sports setting.
- Other info: Great opportunity for career growth in a supportive and inclusive workplace.
- Why this job: Be part of an iconic club and enhance the fan experience while developing your skills.
- Qualifications: Retail or customer service experience preferred; passion for football is a bonus.
The predicted salary is between 24960 - 30000 £ per year.
The Club is one of the leading professional football clubs in Scotland. Based at Easter Road Stadium in Scotland’s Capital City, Edinburgh, the Club is a stone's throw away from the hustle and bustle of the City Centre. Over the course of its history, Hibernian Football Club has won all of the major domestic titles, most recently winning the Scottish Cup in 2016. Hibernian was the first British team to play in European competition in 1956, reaching the semi-finals.
Hibernian Football Club has created a football structure and strategy that is performance driven and encourages all players and staff to maximise their ability and potential. The Sales Assistants will play a vital role in delivering an exceptional fan experience by supporting front‑line sales activity, maximising revenue opportunities and maintaining high retail standards throughout the store. The role includes assisting customers with purchases, promoting Club merchandise, and ensuring efficient back‑of‑house operations, including stock management, replenishment and visual presentation. As a key ambassador for the Club, the Sales Assistant will deliver outstanding customer service to supporters and visitors, helping to create a welcoming, engaging and professional retail environment.
Key Responsibilities
- Deliver outstanding customer service to all supporters and customers
- Assist customers with product selection, sizing and purchases
- Operate tills and handle transactions accurately
- Replenish stock and maintain high visual merchandising standards
- Keep the store clean, organised and presentable at all times
- Support matchday retail operations and promotional events
- Assist with stock deliveries, pricing and inventory checks
- Promote Club products, memberships and special offers where appropriate
- Handle customer queries and resolve issues professionally
- Follow all Club policies relating to health & safety, security and customer service
The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope/level of the role.
Skills & Experience
- Previous retail or customer service experience preferred
- Excellent communication and interpersonal skills
- Friendly, approachable and confident manner
- Ability to work effectively as part of a team
- Flexible approach to working hours, including weekends and matchdays
- Reliable, punctual and well‑presented
- Cash handling and till experience desirable
- Interest in football and knowledge of the club is advantageous but not required
Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Hibernian FC is also committed to the safeguarding of vulnerable groups.
Sales Assistant - Casual employer: Hibernian Football Club Limited
Hibernian Football Club is an exceptional employer, offering a vibrant work culture at the iconic Easter Road Stadium in Edinburgh. As a Sales Assistant, you will be part of a passionate team dedicated to delivering outstanding customer service and enhancing the fan experience, with opportunities for personal growth and development within a historic club that values its staff. Enjoy the unique advantage of working in a dynamic environment surrounded by football enthusiasts, while contributing to the success of one of Scotland's leading clubs.
Contact Details:
Hibernian Football Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Casual
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Hibernian Football Club Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant - Casual
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Hibernian Football Club Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Hibernian Football Club Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Hibernian Football Club Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Hibernian Football Club Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Hibernian Football Club Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Hibernian Football Club Limited!
