At a Glance
- Tasks: Welcome guests, distribute tickets, and ensure a top-notch matchday experience.
- Company: Join Hibernian FC, a historic football club in Edinburgh.
- Benefits: Gain valuable experience in customer service and hospitality.
- Other info: Flexible hours with full training provided; perfect for students!
- Why this job: Be part of the excitement on matchdays and enhance fans' experiences.
- Qualifications: Cheerful attitude, excellent communication skills, and team player mentality.
The predicted salary is between 12 - 15 £ per hour.
The Club is one of the leading professional football clubs in Scotland. Based at Easter Road Stadium in Scotland’s Capital City, Edinburgh, the Club is a stone's throw away from the hustle and bustle of the City Centre. Hibernian Football Club prides itself on providing the highest customer service standards while also looking to deliver a range of initiatives that enhance the matchday experience for supporters and additional stakeholders.
To support this, Hibernian is recruiting for a bank of Matchday Receptionists to provide best-in-class customer service and care to all matchday hospitality guests attending fixtures at Easter Road Stadium. The key duties of this role include:
- Welcoming guests on arrival.
- Distributing tickets to guests.
- Directing guests to their allocated suite within the specific Stand.
- Working in conjunction with the wider Matchday Team, ensuring a best-in-class experience.
- Informing guests of any updates and communication as instructed by the management team.
PERSON SPECIFICATIONS
The ideal candidate will be highly motivated, flexible, and able to adapt to a changing environment. They will be cheerful, professional, well-presented, and have excellent interpersonal skills with a willing-to-help attitude. The candidate will be an excellent team player who demonstrates honesty, integrity, and reliability. It would be beneficial for individuals to have previous experience in a similar customer service role. The successful candidate will need to be able to commit to all home matchdays. The successful candidate will receive full training on Ticketmaster.
Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Hibernian FC is also committed to the safeguarding of vulnerable groups.
Skills for the job:
- Communication Skills
- Customer Service
- Flexibility
- Interpersonal Skills
Easter Road Stadium, 12 Albion Place, Leith, Edinburgh, EH7 5QG, United Kingdom
Matchday Receptionist - Casual employer: Hibernian Football Club Limited
Hibernian Football Club is an exceptional employer, offering a vibrant work culture at the iconic Easter Road Stadium in Edinburgh. With a strong commitment to customer service excellence, employees enjoy comprehensive training and the opportunity to be part of a passionate team dedicated to enhancing the matchday experience for fans. The Club values diversity and inclusion, ensuring a supportive environment where every team member can thrive and grow.
Contact Details:
Hibernian Football Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Receptionist - Casual
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hibernian Football Club Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hibernian Football Club Limited and let us see your personality shine through!
We think you need these skills to ace Matchday Receptionist - Casual
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hibernian Football Club Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Hibernian Football Club Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hibernian Football Club Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hibernian Football Club Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hibernian Football Club Limited will surely appreciate.
