At a Glance
- Tasks: Welcome and assist matchday hospitality guests at Easter Road Stadium.
- Company: Join Hibernian Football Club, a vibrant part of Edinburgh's football scene.
- Benefits: Gain valuable experience in customer service and enjoy a fun matchday atmosphere.
- Other info: Flexible hours on matchdays with full training provided.
- Why this job: Be the face of hospitality and create memorable experiences for fans.
- Qualifications: Great interpersonal skills; customer service experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Hibernian Football Club Limited is looking for a Matchday Receptionist at Easter Road Stadium in Edinburgh. The successful candidate will provide best-in-class customer service to matchday hospitality guests, welcoming them upon arrival and directing them to their allocated suites.
The role requires excellent interpersonal skills and a flexible attitude. Prior experience in customer service is an advantage. Candidates must be available for all home matchdays and will receive full training on Ticketmaster.
Matchday Hospitality Concierge – Guest Experience employer: Hibernian Football Club Limited
Hibernian Football Club Limited offers a vibrant and dynamic work environment at the iconic Easter Road Stadium, where employees are part of a passionate team dedicated to delivering exceptional guest experiences. With a strong focus on employee development, you will receive comprehensive training and support, ensuring you thrive in your role while enjoying the excitement of matchdays. Join us for a rewarding career that combines your love for sports with outstanding customer service in a welcoming and inclusive culture.
Contact Details:
Hibernian Football Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Hospitality Concierge – Guest Experience
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hibernian Football Club Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hibernian Football Club Limited and let us see your personality shine through!
We think you need these skills to ace Matchday Hospitality Concierge – Guest Experience
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hibernian Football Club Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Hibernian Football Club Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hibernian Football Club Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hibernian Football Club Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hibernian Football Club Limited will surely appreciate.
