At a Glance
- Tasks: Welcome clients, manage enquiries, and support onboarding processes.
- Company: Join a supportive law firm with a collaborative culture.
- Benefits: Competitive salary, 33 days holiday, life assurance, and free parking.
- Other info: Great opportunities for personal and professional development in a dynamic environment.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: Strong client care skills and attention to detail required.
The predicted salary is between 25650 - 31350 £ per year.
- New Client Enquiries, File Opening and Compliance Clerk
- New Client Enquiries, File Opening and Compliance Clerk
- Full Time (Monday-Friday, 36.25 hours)
- New Client Enquiries, File Opening and Compliance Clerk
- Full Time (Monday-Friday, 36.25 hours)
- Competitive and dependent on experience
- Location
- Crewe
- Posted
- 3 weeks ago
We are looking for an organised, confident and client-focused New Client Enquiries, File Opening and Compliance Clerk to support our Employment and Litigation departments across our Crewe and Nantwich offices.
As an important first point of contact, you will help prospective and existing clients feel welcomed and supported while ensuring every enquiry is accurately recorded, appropriately triaged and progressed in line with the firm’s procedures.
You will manage the early stages of client onboarding, including conflict and identity checks, client care documentation, risk assessments, money on account requirements and file opening.
You will work closely with fee earners, providing a clear handover once all requirements have been met.
The role also includes secretarial support and cover across the firm when required.
This is a full-time, office-based position and is not available on a hybrid basis.
- What you’ll be doing
- Give new and existing clients a warm, professional welcome by phone, email and in person.
- Listen carefully, understand each enquiry and make sure it reaches the right team quickly.
- Clearly explain our services, processes, timescales and costs using approved guidance.
- Keep clear, accurate records of every enquiry and next step.
- Help prepare friendly, professional follow-up emails, cost information and onboarding documents.
- Complete key conflict, identity and AML checks, supporting fee earners with risk assessments.
- Open and maintain files accurately on our case management system.
- Make sure all checks, documents and payments are in place before a file moves forward.
- Prepare paper and online files so each client has a smooth start.
- Spot urgent or sensitive enquiries and quickly involve the right person.
- Give fee earners a clear, helpful handover with the key facts, dates and next steps.
- Handle confidential and sensitive information with care and discretion.
- Support colleagues across the firm with typing, diaries, digital dictation and occasional reception cover.
- Keep your knowledge up to date and get involved in wider firm initiatives where appropriate.
- What we’re looking for
- Exceptional client care skills, with the confidence and courtesy to engage professionally with a wide range of prospective clients, clients and third parties.
- Excellent written and verbal communication skills, including the ability to gather information sensitively and draft clear correspondence for approval.
- Strong attention to detail, accuracy and presentation – and pride in getting things right.
- Good judgement and the confidence to know when to ask for support.
- Strong organisation and prioritisation skills, with the ability to manage competing enquiries, follow procedures and meet deadlines.
- Confidence with Microsoft Office and an enthusiasm for learning new systems; legal case management system experience is a bonus.
- Fast, accurate typing and confidence using digital dictation.
- A proactive, flexible attitude and the confidence to use your initiative.
- Care, discretion and sound judgement when handling sensitive information.
- A reliable, positive outlook and a genuine team spirit.
What we offer
- A competitive salary, depending on experience.
- 33 days’ holiday inclusive of bank holidays.
- Life assurance and access to our employee benefits scheme.
- Free parking.
- A supportive and collaborative team environment, with opportunities for personal and professional development.
Hibberts LLP is an equal opportunities employer. We welcome applications from suitably qualified candidates and are committed to an inclusive and accessible recruitment process.
- Hibberts Head Office
- Hibberts LLP Solicitors
25 Barker Street
Nantwich
Cheshire, CW5 5EN
Our service is provided by solicitors of England and Wales who are authorised and regulated by the Solicitors Regulation Authority .
- Partnership No. OC317278
VAT Registration No. 310140535 - #J-18808-Ljbffr
New Client Enquiries, File Opening and Compliance Clerk in Crewe employer: Hibberts Solicitors
Hibberts Solicitors provides a collaborative and professional work environment where employees can thrive. The firm values strong client relationships and offers opportunities for personal and professional growth within the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land New Client Enquiries, File Opening and Compliance Clerk in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hibberts Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hibberts Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Client Enquiries, File Opening and Compliance Clerk in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hibberts Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at Hibberts Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hibberts Solicitors!
How to prepare for a job interview at Hibberts Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
