Receptionist (Maternity Cover) in Brigg

This is a fixed-term maternity cover position for approximately 10 months. The contract is expected to run until approximately June/July 2027; however, the post will terminate upon the return of the substantive postholder, whose return date may be earlier or later than anticipated. Join Hibaldstow Surgery as a Receptionist and become part of a friendly, supportive and patient-focused GP practice at the heart of the local community. This is a varied and rewarding role where no two days are the same.

You will be the first point of contact for patients, providing a professional and welcoming service both face-to-face and over the telephone. Duties include booking appointments, responding to patient enquiries, processing requests and supporting the smooth day-to-day running of the practice. We are looking for someone who is organised, approachable and able to work calmly in a busy environment. Strong communication skills, attention to detail and the ability to work well as part of a team are essential. Previous reception or customer service experience is desirable, although full training will be provided for the right candidate.

At Hibaldstow Surgery, we value teamwork and respect. In return, we offer a welcoming working environment, supportive colleagues and the opportunity to make a real difference to patients every day.

The successful candidate will provide a professional and welcoming reception service to patients and visitors at the practice. Main duties include:

• Answering telephone calls
• Booking and managing appointments
• Greeting patients
• Responding to enquiries
• Processing repeat prescription requests
• Supporting the clinical team with a range of administrative tasks

The role also involves maintaining accurate patient records, handling confidential information sensitively and ensuring patient queries are dealt with efficiently and courteously. The postholder will work closely with colleagues to support the smooth day-to-day running of the practice and help deliver a positive patient experience. This is a busy and varied role which requires excellent communication, organisational and customer service skills, along with the ability to work calmly and effectively within a team environment.

Monday 7.45am - 1.00pm
Tuesday 7.45am - 1.00pm
Friday 7.45am - 2.00pm

Hibaldstow Medical Practice is a small, friendly rural dispensing practice serving approximately 3,500 patients across a wide geographical area of around 120 square miles. Our close-knit team includes two GPs, two practice nurses, a nurse associate, a healthcare assistant, eight dispensers, four receptionists, two administrators and a practice manager. We work collaboratively to provide high-quality, patient-focused care to our local community.

As a small practice, we pride ourselves on a supportive, welcoming and respectful working environment. Team members know each other well and work closely together, creating a positive atmosphere where communication, teamwork and mutual support are highly valued.

We are committed to delivering safe, effective and compassionate care, particularly recognising the needs of a rural population. We take pride in being responsive, reliable and patient-centred, ensuring continuity of care and high professional standards across all roles.

Working at Hibaldstow Medical Practice offers the opportunity to be part of a supportive rural practice where staff feel valued and make a real difference to patients' lives. We provide direct dispensing services, including a weekly medication delivery service to outlying villages and dossette boxes for patients needing additional support.

Main Duties and Responsibilities:

• Provide a professional and courteous reception service to patients and visitors.
• Answer incoming telephone calls promptly and deal with enquiries appropriately.
• Book, amend and cancel patient appointments using the clinical system.
• Signpost patients to the most appropriate clinician or service.
• Receive and accurately record patient information.
• Maintain and update patient records ensuring accuracy and confidentiality at all times.
• Handle incoming and outgoing correspondence including emails, letters and clinical documents.
• Scan and file documents electronically within patient records.
• Liaise with GPs, nurses and other members of the multidisciplinary team.
• Support patients with general enquiries and provide assistance where required.
• Ensure the reception and waiting areas are kept tidy and welcoming.
• Open and close the reception area following practice procedures where required.
• Undertake general administrative duties to support the practice team.
• Participate in training and team meetings as required.

The postholder will communicate with patients, carers, visitors and healthcare professionals on a daily basis and must demonstrate excellent communication and interpersonal skills at all times. This job description is intended as a guide to the main responsibilities of the post and may be amended following consultation to meet the changing needs of the practice.

• GCSE grade A to C in English and Maths
• Good standard of written and verbal communication
• Basic IT skills including use of Microsoft Office systems
• NVQ Level 2 or equivalent in Business Administration, Customer Service or Healthcare Administration

• Previous experience in a customer service or reception-based role
• Experience of working in a busy environment and managing competing priorities
• Ability to work effectively as part of a team
• Previous experience working within a GP practice, NHS or healthcare setting
• Experience managing appointments and patient enquiries
• Experience handling confidential or sensitive information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.