At a Glance
- Tasks: Manage customer accounts, collect overdue payments, and maintain accurate financial records.
- Company: Join hib., a top-rated workplace dedicated to creativity and personal growth.
- Benefits: Enjoy competitive salary, 27 days leave, health care, and training opportunities.
- Why this job: Make a real impact in a supportive team while developing your skills.
- Qualifications: Strong communication, numeracy skills, and the ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
At hib., we believe the bathroom is more than just a space, it's a reflection of who you are, a sanctuary designed to inspire and uplift. For 35 years, we've been dedicated to helping homeowners create bathrooms that feel personal, meaningful, and full of life. What drives us is our incredible team, whose creativity and dedication breathe life into every project we touch. We’re proud to be recognised as a Great Place To Work in 2025, one of the top 50 companies to work for in 2023, and one of the top 10 in the manufacturing sector. But it’s not just the awards that matter to us, it’s the way we care for our people. Here at hib., you’ll find a community that values collaboration, fosters innovation, and prioritises your professional and personal growth. We listen to your ideas, invest in your development, and put your well-being at the heart of everything we do. Join us and be part of a team that celebrates creativity, encourages growth, and is truly passionate about making a difference, both in the industry and in the lives of everyone who walks through our doors.
What We Offer
- Competitive salary
- 27 days annual leave, plus bank holidays
- Your birthday off
- Health care cash plan
- EAP helpline
- Private Medical Insurance
- Enhanced Parental Leave
- Charity volunteering days
- Training and Development
- Benefits & Discounts Platform
How You Will Make a Difference
We are looking for an Accounts Administrator within our credit control team on a fixed term contract for 6–9 months. You will be responsible for supporting the effective management of customer accounts to ensure timely collection of outstanding balances. The role involves monitoring accounts, issuing invoices and statements, following up on overdue payments, resolving account queries, and maintaining accurate financial records.
Key Duties & Responsibilities
- Chase outstanding accounts as delegated by the Credit Control Manager.
- Contact customers by phone and email to collect overdue payments.
- Liaise with various departments regarding clients in dispute.
- Send statements, reminder letters, and copy invoices to customers.
- Raise Credit notes.
- Investigate and resolve query invoices and requests from customers.
- Have a good working knowledge of all areas within the department.
- Take credit card payments and bank cheques.
What You Will Need To Succeed In Your Role
- Excellent communication & interpersonal skills.
- Familiarity with computer systems and complex databases.
- Excellent numeracy skills.
- Confidence to place pressure tactfully on individuals and companies who owe money.
- Excellent organisational and problem solving skills.
- Empathy for the situations of others who may be unable to make payments on time.
- The ability to adhere to strict deadlines.
- The ability to work under pressure.
- The ability to explain financial issues to others in a simple yet direct manner.
- The ability to negotiate.
We do not require any agency support on this role. Please note, once you apply for this role you will be added to our internal recruitment system.
Credit Control & Accounts Administrator (6–9 Month FTC) employer: hib.
At hib., we pride ourselves on being a supportive and innovative employer, where your contributions are valued and your growth is nurtured. With a competitive salary, generous leave policies, and a strong focus on employee well-being, we create an environment that fosters collaboration and creativity. Join our award-winning team in a role that not only offers professional development but also allows you to make a meaningful impact in the lives of our customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control & Accounts Administrator (6–9 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Credit Control & Accounts Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research hib. and understand their values and culture. Be ready to discuss how your skills in communication and problem-solving can contribute to their mission of creating inspiring bathrooms.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or family can help you articulate your experience and how it aligns with the role. Focus on your ability to handle overdue payments and resolve account queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the hib. community.
We think you need these skills to ace Credit Control & Accounts Administrator (6–9 Month FTC)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about what inspires you and how you connect with our mission at hib.
Tailor Your CV:Make sure your CV is tailored to the role of Credit Control & Accounts Administrator. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do in our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at hib.
How to prepare for a job interview at hib.
✨Know Your Numbers
Brush up on your numeracy skills before the interview. Be prepared to discuss how you’ve managed accounts or resolved financial queries in the past. Having specific examples ready will show that you’re not just familiar with numbers, but that you can handle them confidently.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining complex financial issues in simple terms. You might even want to role-play with a friend to ensure you can convey your thoughts clearly and effectively, especially when discussing sensitive topics like overdue payments.
✨Show Empathy
Demonstrate your understanding of customer situations during the interview. Share examples where you’ve had to be tactful and empathetic while dealing with clients who were struggling to make payments. This will highlight your interpersonal skills and ability to handle pressure.
✨Research hib.
Familiarise yourself with hib.'s values and culture. Knowing about their commitment to creativity and personal growth will help you align your answers with what they’re looking for. It’ll also show that you’re genuinely interested in being part of their team and contributing to their mission.
