Credit Control Administrator - Fixed Term Contract (12 months) in City of Westminster

Job Overview

We are looking for a Credit Control Administrator on fixed term contract to cover for maternity leave, you will be responsible for supporting the effective management of customer accounts to ensure timely collection of outstanding balances. The role involves monitoring accounts, issuing invoices and statements, following up on overdue payments, resolving account queries, and maintaining accurate financial records.

Responsibilities

• Chase outstanding accounts as delegated by the Credit Control Manager.
• Liaise with various departments regarding clients in dispute.
• Send statements, reminder letters, and copy invoices to customers.
• Raise Credit notes.
• Investigate and resolve query invoices and requests from customers.
• Have a good working knowledge of all areas within the department.
• Take credit card payments and bank cheques.
• Excellent communication & interpersonal skills.
• Familiarity with computer systems and complex databases.
• Excellent numeracy skills.
• Confidence to place pressure tactfully on individuals and companies who owe money.
• Excellent organisational and problem solving skills.
• Empathy for the situations of others who may be unable to make payments on time.
• The ability to adhere to strict deadlines.
• The ability to work under pressure.
• The ability to explain financial issues to others in a simple yet direct manner.
• The ability to negotiate.

Benefits

• Competitive basic salary
• 27 days annual leave, plus bank holidays
• Your birthday off
• Health care cash plan
• EAP helpline
• Private Medical Insurance
• Enhanced Parental Leave
• Charity volunteering days
• Training and Development
• Benefits & Discounts Platform