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- Tasks: Perform maintenance and repairs on equipment, ensuring customer satisfaction.
- Company: Hiab is a global leader in innovative loading solutions and smart services.
- Benefits: $3000 sign-on bonus, comprehensive health package, 401(k) match, paid training, and tuition reimbursement.
- Why this job: Join a pioneering company focused on sustainability and innovation while growing your career.
- Qualifications: High school diploma required; technical education preferred; 3+ years of relevant experience.
- Other info: Mobile role with opportunities for mentorship and continuous improvement.
Overview
Join to apply for the Field Service Technician (Danbury, CT) role at Hiab.
Compensation
Salary ranges from $39.55-$46.00 per hour based on skills and experience.
About Hiab and Opportunity
Hiab is a world leader in loading solutions, delivering class-leading products, intelligent services and innovative digital solutions. The opportunity offers career possibilities for different backgrounds and ambitions, with a focus on bringing in new expertise and fresh ideas to shape the future of Hiab and our industry. Your talent, experience and passion may be what we seek.
Benefits
- $3000 sign on bonus
- Employees first: easiness, empowerment and excellence every day at work
- Comprehensive benefit package including health, vision, dental, voluntary life/disability insurance from first day
- 401(k) with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary
- Paid training
- Boot allowance
- Company mentoring program
- Tuition reimbursement for job-related continued education
- Referral program
- Company cell phone, laptop and/or credit card provided for company business
Purpose of the position
To perform service (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.
The Hiab facility is located in Middleton, MA, however all field service work will be conducted in the Danbury, CT and surrounding areas.
Main Tasks and Responsibilities
- Technical and product knowledge
- Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
- Staying up to date with technical specifications of relevant equipment
- Managing the customer
- Respond to customer in a way instructed by the District Service Manager to maximize customer satisfaction
- Follow Hiab Customer Satisfaction Guidelines
- Risk management
- Protect self and others
- Follow applicable safety rules, agreed working practices and environmental requirements
- Alert District Service Manager if equipment safety is jeopardized due to any reason
- Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
- Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
- Respect and protect Hiab and third party\’s property (tools, vehicles, facilities, equipment) and business activities
- Service process
- Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
- Submit regular reports in the format specified by District Service Manager
- Keep adequate records and maintain documentation in line with agreed standards
- Commercial Awareness and Cost Effectiveness
- Plan and manage time and resources for maximum benefit of Hiab and the customer
- Make judgements about the most cost effective and efficient approach to providing service
- Maintain documentation to ensure accurate invoicing to the customer
- Manage and protect the security and traceability of spare parts
- New business opportunities
- Recognize sales opportunities and communicate to District Service Manager
- Continuous Improvement
- Provide feedback to District Service Manager to support continuous quality improvement
- Participate in innovative thinking about ways to improve service efficiency
- Coach/tutor junior colleagues and trainees as necessary
- Conduct yourself in a way that promotes a positive image of the Hiab brand and follow Quality System rules
- Other duties, as assigned
- Accountabilities
- Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
- Mobile, adaptable and able to work in variable physical site conditions without direct supervision
- Qualification from higher vocational school in mechanical engineering, hydraulics, electrics and electronics or equivalent
- Working technical knowledge related to HIAB product lines (Mechanicals, Hydraulics, Electrics, Electronics)
- Working knowledge of diesel engines and hydraulic drive systems
- Fluent in local language and working knowledge of English, spoken and written
- Operator licenses for all equipment used in line with local requirements
- Maintain records in compliance with terms and conditions of agreements
- Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
- Understand, monitor and comply with all Safety and Environmental requirements
- Own tools required
Education and Experience
- Minimal High School diploma/GED required
- Technical or Secondary College preferred
Working Experience
- 3+ years of mechanical, hydraulic, or electrical operations preferred
Skills And Competencies
- Customer-oriented
- Able to cope with stressful situations
- Capable of operating independently
- Appropriate diagnostic and troubleshooting skills
- Acts responsibly in the light of prevailing circumstances
- Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
- Able to safely operate equipment for the purpose of conducting tests and repair
- Basic computer skills
Personal Attributes Or Qualities
- Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
- High sense of urgency
- Service and customer focused
- Passionate about driving performance improvements
- Process oriented
Interested to join?
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.
NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the CCPA), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.
Hiab is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab\’s premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company\\\’s continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Engineering and Information Technology
- Industries: Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Hiab by 2x
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Field Service Technician (Danbury, CT) employer: Hiab
Contact Detail:
Hiab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (Danbury, CT)
✨Tip Number 1
Familiarise yourself with Hiab's product lines and services. Understanding their equipment, such as loader cranes and truck-mounted forklifts, will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Hiab employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your hands-on experience with mechanical, hydraulic, or electrical systems. Be ready to share specific examples of troubleshooting and repairs you've conducted, as this will highlight your practical skills relevant to the Field Service Technician role.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role involves managing customer relationships, be prepared to discuss how you've successfully handled customer interactions in the past, focusing on your ability to enhance customer satisfaction.
We think you need these skills to ace Field Service Technician (Danbury, CT)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Field Service Technician role. Emphasise your mechanical, hydraulic, and electrical operations experience, as well as any customer service skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work at Hiab and how your values align with theirs, particularly their focus on caring, reliability, and pioneering.
Highlight Technical Skills: In your application, clearly outline your technical knowledge related to HIAB product lines, including mechanics, hydraulics, and electronics. Provide examples of how you've applied these skills in previous roles.
Showcase Problem-Solving Abilities: Demonstrate your diagnostic and troubleshooting skills in your application. Include examples of past experiences where you successfully resolved technical issues or improved service efficiency.
How to prepare for a job interview at Hiab
✨Showcase Your Technical Knowledge
As a Field Service Technician, it's crucial to demonstrate your understanding of mechanical, hydraulic, and electrical systems. Be prepared to discuss specific experiences where you've applied this knowledge, especially related to Hiab's product lines.
✨Emphasise Customer Service Skills
Hiab values customer satisfaction highly. Share examples of how you've successfully managed customer relationships in the past, particularly in stressful situations. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be ready to discuss your understanding of safety protocols and how you've adhered to them in previous positions. Mention any relevant certifications or training that showcase your commitment to maintaining a safe working environment.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about troubleshooting and diagnostic processes. Prepare to walk through how you would approach common technical issues, demonstrating your analytical skills and ability to think on your feet.
