Director, Commercial Excellence Transformation in Ellesmere

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. Say Hi! to your next challenge — explore the opportunity and apply below! Your mission As a Commercial Lean Six Sigma Master Black Belt, you will play a pivotal role in driving sustainable improvements in commercial performance, profitability, customer experience, and operational efficiency across Hiab. Working cross-functionally with Sales, Service, Aftermarket, Finance, Supply Chain, and Operations, you will identify and deliver high-impact improvement opportunities that accelerate revenue growth, strengthen margins, optimise costs, simplify processes, and enhance customer value. Leveraging advanced Lean Six Sigma methodologies, data-driven insights, and structured business transformation approaches, you will lead strategically important initiatives that address complex business challenges and deliver measurable, sustainable financial results. As a senior expert and trusted partner to business leadership, you will translate commercial priorities into actionable improvement programmes, establish a strong pipeline of value-creating initiatives, and ensure that business benefits are quantified, realised, and sustained. You will also play a key role in building organisational capabilities, coaching Lean Six Sigma practitioners, developing improvement competencies, and embedding a culture of continuous improvement, accountability, and performance excellence throughout Hiab. Key responsibilities Commercial Performance and Value Creation Partner with Commercial Excellence, Sales, Service, Aftermarket, and Finance to identify and prioritise high-impact opportunities to accelerate revenue growth, improve profitability, protect margins, and increase commercial productivity. Analyse commercial performance and end-to-end processes to identify revenue leakage, margin erosion, unnecessary costs, inefficiencies, and opportunities to strengthen customer value. Lead and coach improvement initiatives focused on pricing effectiveness, discount management, quotation processes, sales conversion, and commercial decision-making. Drive improvement opportunities across aftermarket operations, including service contract penetration, spare parts sales, service productivity, and customer retention. Develop robust business cases and collaborate with Finance to quantify, validate, and track measurable financial benefits. Lean Six Sigma and Business Transformation Lead and oversee strategically important, cross-functional improvement programmes using advanced Lean Six Sigma methodologies, DMAIC, and structured problem-solving approaches. Apply advanced analytical techniques and root cause analysis to resolve complex commercial challenges and deliver sustainable business improvements. Challenge and redesign existing processes to eliminate waste, reduce variation, simplify workflows, and improve efficiency, quality, and customer responsiveness. Identify and enable opportunities for process standardisation, digitalisation, and automation across commercial functions. Establish clear improvement objectives, performance baselines, targets, governance, and benefit-realisation mechanisms to ensure measurable business outcomes. Support broader business transformation initiatives involving processes, systems, ways of working, and operating models. Commercial Process Excellence and Performance Management Partner with the Commercial Excellence organisation to optimise end-to-end commercial processes, from lead management and quotation to order conversion, fulfilment, invoicing, and customer service. Coach project leaders and cross-functional teams in identifying process bottlenecks, improving commercial productivity, and accelerating time to revenue. Drive the development and adoption of standardised processes, performance measures, and scalable best practices across regions and business units. Leverage advanced analytics, statistical methods, business intelligence, and digital tools to identify improvement opportunities and support data-driven decisions. Establish meaningful performance indicators and measurement frameworks covering profitability, productivity, process efficiency, customer experience, and financial benefits. Translate complex performance data into actionable insights and recommendations for senior leadership, ensuring that improvement results are accurately measured and sustained. Leadership, Coaching and Organisational Capability Act as Hiab's senior subject matter expert in Lean Six Sigma, advanced problem-solving, and continuous improvement. Coach, mentor, and develop Black Belts, Green Belts, project leaders, and business managers to strengthen improvement capabilities across the organisation. Provide expert guidance on project selection, analytical approaches, improvement methodologies, and financial benefit validation. Challenge project assumptions, strengthen problem-solving discipline, and ensure that improvement initiatives address root causes and deliver meaningful business value. Develop practical improvement standards, training materials, and coaching frameworks to enable consistent application of continuous improvement methodologies. Build and strengthen a network of improvement practitioners and commercial champions, promoting knowledge sharing and replication of successful initiatives. Strategic Partnership and Sustainable Improvement Act as a trusted partner to senior commercial and functional leaders, translating strategic business priorities into actionable, value-creating improvement programmes. Influence and engage stakeholders across Hiab's international organisation to build alignment, secure commitment, and enable successful transformation. Support prioritisation of improvement opportunities based on financial impact, strategic relevance, customer value, and implementation feasibility. Communicate programme progress, business results, risks, and recommendations to senior leadership. Establish appropriate governance, process ownership, performance controls, and management routines to sustain realised improvements. Embed continuous improvement into business planning, performance reviews, and everyday commercial decision-making, fostering a culture of accountability, collaboration, and operational excellence. What we are looking for Education Master Degree level or equivalent, ideally in a technical, scientific or business subject Lean Six Sigma certified - Master Black Belt, or equivalent demonstrable expertise at Master Black Belt level Professional experience Proven experience leading complex, cross-functional improvement programmes in an international or multi-site organisation. Demonstrated success delivering measurable improvements in profitability, cost efficiency, productivity, revenue performance, or customer experience. Strong understanding of commercial processes and the financial drivers of business performance. Advanced analytical and problem-solving capabilities, including root cause analysis, process mapping, and statistical methods. Experience developing business cases, measuring financial benefits, and working with Finance to validate results. What we offer As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. Ready to apply? Click on the apply button below to send in your application. We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.