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For Companies At a Glance
- Tasks: Build strong relationships with customers and ensure top-notch service delivery.
- Company: Join Hi Vis Hire, a leader in portable welfare solutions and hire services.
- Benefits: Enjoy a competitive salary, bonus potential, and a dynamic work environment.
- Other info: Experience in the construction/hire industry is a plus but not essential.
- Why this job: Perfect for those passionate about customer service and making a real impact.
- Qualifications: Previous B2B customer service experience and excellent communication skills required.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Hi Vis Hire, Specialist Recruiters for the Hire industry has a fantastic opportunity for a Customer Relationship Manager to join a leading hirer of Accommodation/ Portable Welfare units, Portable Toilets, Storage solutions, Tower Lights and Fencing at their depot near Falkirk
The Customer Relationship Manager will be responsible for ensuring that all aspects of service delivery to customers meets or exceeds agreed service levels and that any improvements or changes required are implemented efficiently. This role is about building strong relationships with existing customers or lapsed customers to ensure that business opportunities are maximised
Candidates should have
- Previous success in a Business to Business Customer Service role
- Experience in outbound calling including formulating call plans and gathering information
- Excellent communication and customer relationship building skills, comfortable dealing with a wide range of customers and people.
- The ability to identify key decision makers and fact-find to uncover customer needs
- Passionate and results driven
- A professional and confident telephone manner
- Experience/understanding of the construction/hire industry would be extremely beneficial
This is a fantastic opportunity for someone who is passionate about working with customers to provide the best experience possible and has a positive and dynamic approach to their work. We are looking for an individual with excellent customer service skills, the ability to make good commercial decisions and take ownership of problems. You’ll have a track record of achievement and be able to demonstrate high levels of integrity when dealing with both customers and colleagues. You will be rewarded with a challenging and varied role, competitive basic salary and excellent bonus earning potential.
Customer Relationship Manager employer: Hi Vis Hire
Contact Detail:
Hi Vis Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with the construction and hire industry. Understanding the products and services offered, such as portable toilets and accommodation units, will help you engage more effectively with potential customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your outbound calling skills. Since this role involves making calls to both existing and lapsed customers, rehearse how to formulate call plans and gather information efficiently. This will boost your confidence and help you make a great impression.
✨Tip Number 3
Network with professionals in the customer service and hire industry. Attend relevant events or join online forums to connect with others in the field. Building relationships can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 4
Showcase your passion for customer service in your interactions. Whether it's through networking or during interviews, convey your enthusiasm for helping customers and your commitment to delivering exceptional service. This attitude is key to standing out in the selection process.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Business-to-Business Customer Service roles. Emphasise any outbound calling experience and your ability to build strong customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your results-driven attitude. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to identify key decision makers. If you have experience in the construction or hire industry, be sure to mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Customer Relationship Manager.
How to prepare for a job interview at Hi Vis Hire
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in a B2B context. Highlight specific examples where you successfully managed customer relationships and resolved issues, as this will demonstrate your capability for the Customer Relationship Manager position.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend to refine your responses and ensure you convey your ideas effectively.
✨Research the Company and Industry
Familiarise yourself with the company’s services and the construction/hire industry. Understanding their products, such as portable toilets and storage solutions, will allow you to speak knowledgeably about how you can contribute to their success.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you gauge if the company aligns with your career goals. Ask about their approach to customer relationship management and how they measure success in this role.