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- Tasks: Manage customer accounts and ensure excellent service delivery.
- Company: Join Speedy Hire, a leading name in the plant hire industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Build relationships, enhance your skills, and make an impact in a supportive team.
- Qualifications: Customer service or sales experience, strong communication, and admin skills required.
- Other info: Based at Speedy’s Head Office in Newton Le Willows.
The predicted salary is between 28800 - 48000 £ per year.
Are you a Hire Controller, Internal Sales or Customer Service professional ready for a new challenge? Then this role as Customer Account Manager based within Speedy Hire’s Head Office in Newton Le Willows could be a great fit. Although you are based within Speedy, you will be working for one of their key suppliers of Plant Hire, managing the business transactions between Speedy and my client, ensuring an excellent service is provided and the ongoing business relationship between both parties is strengthened.
You will be responsible for building great rapport with your customers, managing customer calls, from initial enquiry through to delivery of equipment, alongside completing all administrative tasks, ensuring all orders are input into the system accurately and queries are resolved efficiently. It is important that you understand the customers' needs by asking relevant questions and use the opportunity to upsell, or uncover future plans.
The ideal candidate should have:
- A background in customer service or internal sales - ideally within the hire industry
- Experience of dealing with customers in a busy environment and the ability to work effectively under pressure
- Excellent communication skills – both telephone and face to face, with the ability to develop relationships with both internal and external customers
- Great admin skills with strong attention to detail
- Good level of IT literacy
Customer Hire and Sales Co-ordinators employer: Hi Vis Hire Ltd
Contact Detail:
Hi Vis Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hire and Sales Co-ordinators
✨Tip Number 1
Familiarise yourself with the plant hire industry. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent telephone and face-to-face interaction, consider role-playing scenarios with friends or family to build your confidence and refine your ability to develop rapport with customers.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Think of specific situations where you resolved issues or upsold products, as these anecdotes will showcase your relevant experience and problem-solving skills.
✨Tip Number 4
Research Speedy Hire and their key suppliers. Understanding their business model and values will not only help you tailor your responses but also show that you're proactive and genuinely interested in contributing to their success.
We think you need these skills to ace Customer Hire and Sales Co-ordinators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or internal sales, particularly within the hire industry. Use specific examples that demonstrate your ability to manage customer relationships and handle administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with the job requirements, such as your communication skills and ability to work under pressure.
Highlight Relevant Skills: In your application, emphasise your IT literacy and attention to detail. Provide examples of how you've successfully managed customer queries and built rapport in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hi Vis Hire Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service or internal sales, especially if it's within the hire industry. Prepare examples of how you've successfully managed customer relationships and resolved issues in a busy environment.
✨Demonstrate Your Communication Abilities
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you build rapport with customers both over the phone and face-to-face.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and manage multiple tasks. Think of specific situations where you had to prioritise tasks or deal with difficult customers, and explain how you navigated those challenges.
✨Familiarise Yourself with IT Systems
As good IT literacy is important, brush up on any relevant software or systems you might encounter. If you have experience with order management systems, be prepared to discuss how you used them to enhance efficiency and accuracy.
