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For Companies At a Glance
- Tasks: Manage customer accounts, handle enquiries, and ensure smooth order processing.
- Company: Join Speedy Hire, a leading name in the plant hire industry.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for personal growth.
- Why this job: Build relationships, enhance your skills, and thrive in a dynamic environment.
- Qualifications: Customer service or sales experience, strong communication, and admin skills required.
- Other info: Work from Speedy's Head Office in Newton Le Willows.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Hire Controller, Internal Sales or Customer Service professional ready for a new challenge? Then this role as Customer Account Manager based within Speedy Hire's Head Office in Newton Le Willows could be a great fit. Although you are based within Speedy, you will be working for one of their key suppliers of Plant Hire, managing the business transactions between Speedy and my client, ensuring an excellent service is provided and the ongoing business relationship between both parties is strengthened.
You will be responsible for building great rapport with your customers, managing customer calls, from initial enquiry through to delivery of equipment, alongside completing all administrative tasks, ensuring all orders are input into the system accurately and queries are resolved efficiently. It is important that you understand the customers' needs by asking relevant questions and use the opportunity to upsell, or uncover future plans.
The ideal candidate should have:
- A background in customer service or internal sales - ideally within the hire industry
- Experience of dealing with customers in a busy environment and the ability to work effectively under pressure
- Excellent communication skills – both telephone and face to face, with the ability to develop relationships with both internal and external customers
- Great admin skills with strong attention to detail
- Good level of IT literacy
You will be rewarded with an exciting role where you are responsible for your own success, a competitive salary and a bonus based on growth in hire revenue.
Contact Detail:
Hi Vis Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hire and Sales Co-ordinators
✨Tip Number 1
Familiarise yourself with the plant hire industry. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing customer interactions with a friend can help you become more comfortable and confident in handling enquiries and upselling.
✨Tip Number 3
Develop your organisational skills by creating a system for managing customer calls and administrative tasks. This will help you stay on top of orders and queries, ensuring you provide excellent service under pressure.
✨Tip Number 4
Network with professionals in the hire industry. Attend relevant events or join online forums to connect with others, which could lead to valuable insights and potential referrals for the role.
We think you need these skills to ace Customer Hire and Sales Co-ordinators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or internal sales, especially within the hire industry. Use specific examples that demonstrate your ability to manage customer relationships and handle administrative tasks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the responsibilities outlined in the job description. Mention your skills in communication and administration, and how they will benefit the company.
Showcase Relevant Skills: Emphasise your excellent communication skills and IT literacy in both your CV and cover letter. Provide examples of how you've successfully managed customer calls and resolved queries efficiently in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hi Vis Hire Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service or internal sales, especially if it's within the hire industry. Prepare examples of how you've successfully managed customer relationships and resolved issues in a busy environment.
✨Demonstrate Your Communication Abilities
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you build rapport with customers both over the phone and face-to-face.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and manage multiple tasks. Think of specific situations where you had to prioritise tasks or deal with difficult customers, and explain how you navigated those challenges.
✨Emphasise Your Attention to Detail
Given the importance of accurate order input and administrative tasks, be prepared to discuss your organisational skills. You might want to share methods you use to ensure accuracy and efficiency in your work.
