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- Tasks: Manage customer transactions and ensure excellent service while building strong relationships.
- Company: Join Hi Vis Hire, a leader in eco-friendly hire solutions with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses for growth, and the chance to work in a dynamic environment.
- Why this job: This role offers personal responsibility, growth opportunities, and a chance to make an impact.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail required.
- Other info: Work on-site at a key customer's location in Newton Le Willows.
Are you a Hire Controller, Internal Sales or Customer Service professional ready for a new challenge? Hi Vis Hire, Specialist Recruiters for the Hire industry currently has an excellent opportunity for a Customer Account Manager be based within one of our key customer’s premises in Newton Le Willows. Working for a well-respected Hire and Sales company with an excellent reputation for product innovation and eco-friendly site solutions, your role is to manage the business transactions between the customer and my client, ensuring an excellent service is provided and the ongoing business relationship with both parties is strengthened. You will be responsible for building great rapport with your customers, managing customer calls, from initial enquiry through to delivery of equipment, alongside completing all administrative tasks, ensuring all orders are input into the system accurately and queries are resolved efficiently. It is important that you understand the customers' needs by asking relevant questions and use the opportunity to upsell, or uncover future plans. The ideal candidate should have: * A background in customer service or internal sales – ideally within the hire industry * Experience of dealing with customers in a busy environment and the ability to work effectively under pressure * Excellent communication skills – both telephone and face to face, with the ability to develop relationships with both internal and external customers * Great admin skills with strong attention to detail. * Good level of IT literacy You will be rewarded with an exciting role where you are responsible for your own success, a competitive salary and a bonus based on growth in hire revenue
Customer Account Manager employer: Hi Vis Hire Ltd
Contact Detail:
Hi Vis Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarize yourself with the hire industry and the specific products offered by the company. Understanding their product range will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident in handling inquiries and building rapport with potential clients.
✨Tip Number 3
Highlight your ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or resolved customer issues quickly and efficiently.
✨Tip Number 4
Showcase your attention to detail by discussing how you ensure accuracy in administrative tasks. Be ready to share specific methods or tools you use to keep track of orders and manage customer information effectively.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or internal sales, especially within the hire industry. Use specific examples that demonstrate your ability to manage customer relationships and handle administrative tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your understanding of customer needs. Mention how you can contribute to building strong relationships and upselling opportunities, as well as your attention to detail in managing orders.
Highlight Relevant Skills: In your application, emphasize your ability to work under pressure and your IT literacy. Provide examples of how you've successfully managed customer calls and resolved queries efficiently in previous roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with a well-respected company in the hire industry. Mention your interest in product innovation and eco-friendly solutions, aligning your values with those of the company.
How to prepare for a job interview at Hi Vis Hire Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service or internal sales, especially if it's within the hire industry. Share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Demonstrate Your Communication Abilities
Prepare to discuss how you effectively communicate with customers both over the phone and in person. Think of instances where your communication skills helped build rapport or resolve a challenging situation.
✨Emphasize Your Organizational Skills
Since the role involves managing administrative tasks and ensuring accurate order input, be ready to talk about your attention to detail and how you stay organized in a busy environment.
✨Understand the Company's Values
Research Hi Vis Hire and their commitment to product innovation and eco-friendly solutions. Be prepared to discuss how your values align with theirs and how you can contribute to their mission.
