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- Tasks: Lead the counter team, manage daily operations, and ensure top-notch customer service.
- Company: Hi-Rise Bread Co. is a vibrant bakery known for its quality products and community focus.
- Benefits: Enjoy competitive pay, tips, shift meals, discounts, and health insurance support.
- Why this job: Join a fun team, gain leadership experience, and make a real impact in a thriving environment.
- Qualifications: Experience in a café or restaurant, preferably with barista and supervisory skills.
- Other info: Flexible shifts available, including opportunities at farmers markets from May to November.
The predicted salary is between 24000 - 36000 £ per year.
Hi-Rise Bread Co. is hiring Counter Shift Leads! Counter Shift Leads ensure the effective operation of the customer-facing functions of the business by working on all day-to-day aspects of the counter while leading opening and/or closing shifts. They work 4-5 shifts per week (28-40 hours) while excelling in all areas of job performance. They are proficient baristas and are able to work shifts at farmers markets (May-November).
Job responsibilities include but are not limited to:
- SHIFT LEAD Lead Counter Staff and Counter Support Staff to ensure the effective performance of all operational areas – quality standards, customer service, product knowledge, workflow procedures, etc.
- Lead the execution of daily tasks, including setup and breakdown of product displays, outdoor dining equipment, cleaning, restocking, and side work.
- Order intake and inventory management as needed, including incoming deliveries (milk, coffee, etc.) and internal products (frozen foods, refrigerator organization, etc.).
- Able to help customers who have complaints and would like to speak to someone in a leadership position.
- Attend leadership meetings.
CUSTOMER INTERFACE + ORDER MANAGEMENT
- Exhibit exemplary customer service in person and over the phone from order placement through pickup.
- Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions.
- Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products.
- Ability to work as a shift’s primary barista.
- Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown.
Experience in a front-of-house role at a café or restaurant is required, ideally with barista experience and in a supervisory capacity. Good candidates for Counter Shift Leads are those who can commit to a year or more of work. Counter Shift Leads receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidised health insurance.
Counter Shift Leads employer: Hi-Rise Bread Co.
Contact Detail:
Hi-Rise Bread Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Shift Leads
✨Tip Number 1
Familiarise yourself with Hi-Rise Bread Co.'s menu and product offerings. Being able to discuss the products knowledgeably during your interview will show your enthusiasm and readiness for the role.
✨Tip Number 2
Highlight any previous experience in a supervisory role, especially in a café or restaurant setting. Be prepared to share specific examples of how you led a team or handled customer complaints effectively.
✨Tip Number 3
Demonstrate your customer service skills by preparing for situational questions. Think about times when you went above and beyond for a customer, as this will resonate well with the hiring team.
✨Tip Number 4
Show your flexibility and willingness to work at farmers markets. If you have any past experience in outdoor settings or events, be sure to mention it, as it aligns perfectly with the job requirements.
We think you need these skills to ace Counter Shift Leads
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Counter Shift Lead at Hi-Rise Bread Co. Familiarise yourself with their customer service expectations and operational standards.
Tailor Your CV: Highlight your relevant experience in front-of-house roles, especially any supervisory or barista experience. Make sure to include specific examples of how you've excelled in customer service and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your commitment to quality service and your ability to lead a team effectively. Personal anecdotes about your experience can make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hi-Rise Bread Co.
✨Showcase Your Leadership Skills
As a Counter Shift Lead, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you effectively managed a team in a fast-paced environment. Highlight any specific situations where you resolved conflicts or motivated your team.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share examples of how you've provided exceptional service in past positions. Discuss how you handle complaints and ensure customer satisfaction, as this will show your ability to maintain high standards.
✨Know the Menu Inside Out
Familiarise yourself with Hi-Rise Bread Co.'s menu and products before the interview. Being able to discuss your favourite items and how they are made will demonstrate your passion for the role and your ability to engage with customers knowledgeably.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think about how you would manage a busy shift, deal with an unhappy customer, or train a new staff member, and be ready to articulate your thought process.
