Canning Town, London | 48 Hours per Week | Permanent | £37,056
At Your Place, we are committed to solving homelessness in East London, one person at a time. We provide safe accommodation, support, and services that help people rebuild their lives and move towards greater independence.
We are looking for a Night Concierge Officer to join our dedicated overnight team. Working across two services on a rota basis, you will be the first point of contact for residents, visitors, contractors, and emergency services outside of normal working hours. You will play a vital role in maintaining a safe, welcoming, and supportive environment for residents living in our homelessness and supported housing services.
Key Responsibilities
- Managing access to buildings and maintaining site security overnight.
- Providing a professional, friendly, and trauma-informed customer service to residents and visitors.
- Monitoring CCTV and responding appropriately to incidents, emergencies, and welfare concerns.
- Carrying out health and safety responsibilities, including fire safety procedures and welfare checks.
- Supporting residents overnight alongside the Night Support Worker.
- Maintaining accurate records, completing handovers, and updating systems with incidents, complaints, and other relevant information.
- Distributing post and parcels and managing equipment loans.
Cleaning and Facilities Responsibilities
This role includes an important shared responsibility for ensuring our services remain clean, safe, and welcoming throughout the night. Duties include:
- Keeping reception, entrance, and communal areas clean and tidy.
- Undertaking cleaning duties as directed by the management team.
- Carrying out basic facilities management tasks.
- Reporting repairs, maintenance issues, health and safety concerns, and any environmental hazards promptly.
- Using cleaning equipment safely and effectively to maintain high standards across the service.
About You
We are looking for someone with:
- Experience in a concierge, customer service, hostel, supported housing, or similar environment.
- Strong communication and customer service skills.
- The ability to remain calm under pressure and deal with challenging situations professionally.
- Good IT skills and accurate record-keeping abilities.
- A commitment to equality, diversity, inclusion, and maintaining professional boundaries.
- A reliable, proactive, and team-focused approach.
This post is subject to an Enhanced DBS check.
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Night Concierge Officer employer: HHS Group
The Wallich is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its staff. With a strong focus on employee growth, we offer comprehensive training and development opportunities that empower our team to make a meaningful impact in the lives of Service Users. Located in Bridgend, our project not only provides a chance to contribute to the community but also promotes a culture of collaboration and respect, ensuring that every employee feels valued and engaged in their role.
