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- Tasks: Clean and maintain guest rooms to ensure they meet high standards.
- Company: Join HHM Hotels, a diverse and inclusive employer committed to excellence.
- Benefits: Enjoy competitive wages, health insurance, paid time off, and travel discounts.
- Why this job: Be part of a team that values guest satisfaction and sustainability.
- Qualifications: High school diploma preferred; previous housekeeping experience is a plus.
- Other info: Flexible work schedule, including holidays and weekends; physical activity required.
The predicted salary is between 20000 - 30000 £ per year.
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path: Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Your Focus:
- Greet guests upon interaction with a warm and friendly greeting.
- Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Change bed linens and replace towels and other amenities.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
- Notify managers concerning the need for repairs in guest rooms.
- Process guest items left in rooms according to lost and found policy.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills:
- High School diploma preferred.
- Previous housekeeping experience required or equivalent training.
- Understand and communicate in English.
HHM Hotels Benefits and Perks:
- Competitive wages for full time and part time opportunities.
- Medical, Dental and Vision Health Insurance.
- Paid Time Off.
- 401k Company Match.
- Free Basic Life Insurance.
- Travel Discounts.
- Commuter Transit and Commuter Parking Benefits.
- Employee Assistance and Wellness Program.
- Educational/Professional Development.
- Referral Bonus Program.
Work Environment and Context:
Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe: People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us: HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Room Attendant - Housekeeper employer: HHM Hospitality
Contact Detail:
HHM Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant - Housekeeper
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and practices used in the hospitality industry. Understanding the expectations for cleanliness and guest satisfaction will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your ability to work efficiently under pressure. Housekeeping can be fast-paced, especially during peak times, so be prepared to discuss how you've successfully managed your time and tasks in previous roles.
✨Tip Number 3
Highlight any experience you have with sustainability practices, as this aligns with our EarthView program. Discussing your commitment to eco-friendly cleaning methods can set you apart from other candidates.
✨Tip Number 4
Prepare to engage with guests positively. Since greeting guests is part of the role, think of examples where you've provided excellent customer service, even in challenging situations, to illustrate your interpersonal skills.
We think you need these skills to ace Room Attendant - Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housekeeping experience and skills. Emphasise any previous roles where you maintained cleanliness and guest satisfaction, as these are key for the Room Attendant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to maintaining high standards of cleanliness. Mention specific experiences that demonstrate your ability to meet the job requirements.
Highlight Soft Skills: In your application, emphasise soft skills such as communication, teamwork, and attention to detail. These are crucial for interacting with guests and ensuring their satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the housekeeping role.
How to prepare for a job interview at HHM Hospitality
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small things that others might overlook, such as dust or stains. Share examples from previous experiences where your keen eye made a difference.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service skills. Prepare to discuss how you would greet guests warmly and handle any requests or complaints. A positive attitude can go a long way in this role.
✨Discuss Your Time Management Abilities
Cleaning guest rooms within a set timeframe is part of the job. Be ready to talk about how you prioritise tasks and manage your time effectively. You could mention specific strategies you've used to stay organised and efficient in past roles.
✨Familiarise Yourself with Safety Standards
Understanding safety protocols is essential for a Room Attendant. Brush up on MSDS and OSHA standards before your interview. Being able to discuss these practices will show that you take safety seriously and are prepared to follow guidelines.
