Extra Care Team Leader (B251TA) in Ashford

Position: Extra Care Scheme Team Leader

About Cera

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference. We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

The role:

Reporting to the Branch Manager, the Extra Care Scheme Team Leader is responsible for the Care staff. Under the guidance of the Manager, the Extra Care Scheme Team Leader is responsible for ensuring the welfare of all service users. You will promote the independence, security and wellbeing of service users.

What we’re looking for:

• Produce and review care plans for all service users in accordance with the associations care and planning procedures.
• Monitor the delivery of care to ensure that it is delivered to an acceptable standard which satisfies the requirements of the Social Care inspection.
• Monitor the work of care and ensure that care plans are regularly updated and accurate records are maintained.
• Provide, in an emergency, direct care and support to service users where appropriate, to ensure that they receive the right package of care and support which meets their identified needs.
• Assist the service user to access specialist care where appropriate, e.g. nursing or healthcare.
• Encourage and assist service users to daytime activities, including day care, leisure, cultural, spiritual, recreational and social activities that will enhance their quality of life.
• Liaise closely and effectively with all relevant professionals, care workers, families and advocates involved in providing service user care.
• Liaise with health services in administering, recording and supervising medication in accordance with our policies and procedures.
• Ensure that all manual handling and risk assessments are completed in accordance with Cera Care policies and procedures for all service users.
• Carry out all duties in compliance with Equal Opportunities and Health and Safety policies.
• Attend one to one supervision meetings, annual appraisals, staff meetings and training when required.
• Work effectively as a Team Leader to promote and encourage independence amongst the tenants at all times.
• Support with delivery of the on call rota, dependent on needs of the business. This will include being the designated contact for the OOH teams during evening/weekends and supporting all aspects of care delivery.

Background and Experience:

• Knowledge of rota planning ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave.
• Experience conducting Client Introductory visits.
• Ideally hold the RQF Diploma level 3 Health and Social Care.
• Experience of working with Service Users who have additional support needs.

You’ll have access to:

• NVQ and in-house Training and development for your role and future Career with us.
• We Care our employee benefits platform which offers shopping discounts and cashback from over 800 retailers.
• Blue Light Card eligibility - helping you save on everyday purchases and special treats which can be used with our We Care platform to offer double discounts.
• Employee Assistance Programme.
• Mobile phone and other required tech.
• Company pension scheme.
• 25 days holiday entitlement with bank holidays and your Birthday off on top.
• Service and recognition rewards.
• Mileage reimbursement for care visits.
• Opportunity for extra income our Care Friends referral scheme (up to £500 per referral).

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of social care. Your branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we’re able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.