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- Tasks: Manage customer orders from receipt to delivery while ensuring top-notch service.
- Company: H+H is a leading name in the construction industry, known for innovation and excellence.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, pension plan, and shopping discounts.
- Why this job: Join a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Higher education required; strong computer skills and attention to detail essential.
- Other info: Full-time role with opportunities for client interaction and feedback analysis.
The predicted salary is between 28800 - 42000 £ per year.
Join H+H, a leader in the construction industry! We are looking for a talented Customer Service Coordinator to be fundamental in our customer delivery process, from order receipt to final delivery at the site. This role is a permanent, full-time role working Monday to Friday.
Key Responsibilities:
- Pro-actively manage the customer sales process, order receipt to delivery.
- Maintain an excellent level of service, in all aspects of order process and customer contact.
- Focus on delivering key customer service and developing/maintaining strong professional relationships with internal and external stakeholders.
- Key contact via verbal or written communication with nominated customers.
- Full ownership of nominated customer satisfaction level.
- Accurately process sales orders.
- Liaise with Hauliers and the Distribution team to ensure prompt deliveries, as well as fluid communication with all parties.
- Invoice query and discrepancy investigation and resolution.
- Confirm the delivery of processed orders via communication channels agreed with customer.
- Manage any delivery complication to resolution including process of additional fees.
- Carry out departmental administration duties as required.
- Occasional client visits or attendance at internal client meetings.
- Collect and analyse customer feedback to improve service delivery.
- Identify and mitigate risks related to delivery.
About You:
- Higher education qualification is required (e.g. HND, HNC, NVQ, A-level or equivalent).
- Computer literacy, including knowledge of Microsoft Office applications.
- Strong numerical skills, attention to detail and accuracy in data entry and record keeping.
- Excellent organisational skills with the ability to prioritise and manage time effectively.
- Highly proficient in spoken and written English.
- A team player with a professional conduct and problem-solving skills and who has a proactive, 'can-do' approach.
We offer a competitive salary, discretionary company bonus, 25 days holiday per year, Group Pension Plan with an employer contribution of 4-7.5%, Employee Assistance Programme, Group Life Insurance, Savings and discounts for everyday shopping. Join us and be part of a team that values innovation, safety and excellence. Apply now to help us drive our production to new heights.
Customer Service Coordinator employer: H+H UK Ltd
Contact Detail:
H+H UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the construction industry and H+H's specific services. Understanding the products and processes will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the key contact for customers, being able to convey information clearly and professionally is crucial for building strong relationships.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to prioritise and manage time effectively, which is essential for this role.
✨Tip Number 4
Be ready to discuss how you've handled customer feedback and resolved issues in previous roles. This will demonstrate your proactive approach and problem-solving skills, which are key attributes for a Customer Service Coordinator.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Service Coordinator.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and order management. Use bullet points for clarity and include specific achievements that demonstrate your ability to manage customer relationships effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your problem-solving skills and proactive approach, as well as your ability to communicate effectively with both customers and internal teams.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Service Coordinator position.
How to prepare for a job interview at H+H UK Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully managed customer queries or resolved issues, demonstrating your proactive approach.
✨Demonstrate Organisational Abilities
The job requires excellent organisational skills. During the interview, share how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised, especially when handling multiple orders or customer requests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to delivery complications or customer dissatisfaction. Think about how you would handle these situations and be ready to explain your thought process.
✨Familiarise Yourself with the Company
Research H+H and understand their values, products, and the construction industry. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
