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For Companies At a Glance
- Tasks: Support daily hotel operations and ensure exceptional guest experiences.
- Company: Dynamic hotel in Covent Garden with a focus on team development.
- Benefits: Competitive salary, training opportunities, staff discounts, and pension scheme.
- Why this job: Join a vibrant team and grow your career in hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for international mobility and personal development.
The predicted salary is between 34000 - 47600 £ per year.
The Assistant Front of House Manager supports the Front of House Manager in the daily operation of the hotel reception and guest services. You will act as Duty Manager when required, ensuring smooth service delivery, exceptional guest experience, and effective team coordination. You will lead by example, maintain high operational standards, and take ownership of resolving issues efficiently.
Responsibilities
- Leadership & Duty Management
- Support the Front of House Manager in all operational tasks and deputise when required.
- Act as Duty Manager during assigned shifts, handling operational issues and decision-making.
- Lead by example, setting high standards of professionalism and service.
- Build positive relationships with guests and colleagues.
- Manage time effectively and ensure completion of daily tasks.
- Guest Experience & Service Delivery
- Welcome all guests warmly and provide assistance on arrival.
- Deliver a personalised service to meet individual guest needs.
- Maintain consistently high levels of customer service.
- Handle guest complaints professionally and efficiently in coordination with the Front of House Manager.
- Front Desk Operations
- Oversee and participate in check-in, check-out, invoicing, reservations, accommodation queries, and concierge services.
- Respond to guest enquiries and requests in person, by phone, and via email.
- Ensure accurate use of hotel systems and procedures.
- Systems & Training
- Develop strong knowledge of all hotel systems.
- Demonstrate strong working knowledge of Opera PMS.
- Support training and development of front of house team members.
- Communication & Coordination
- Communicate effectively with senior management and department heads.
- Maintain strong working relationships with Housekeeping, Food & Beverage, and other departments.
- Health, Safety & Security
- Ensure compliance with Health & Safety regulations (RIDDOR, COSHH, Fire Safety, Manual Handling, Food Hygiene).
- Assist with front desk security including key control, guest belongings, and property safety.
- Administration & Finance
- Complete reception administration, banking, and reporting accurately.
- Follow up on outstanding tasks and ensure daily administrative duties are completed.
- Housekeeping of Work Areas & Equipment
- Keep reception areas and workspaces clean, tidy, and welcoming.
- Ensure all departmental equipment is clean, well maintained, and faults are reported promptly.
About You
To be successful in this role, you should maintain the attitude and skills that follow:
- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Be well spoken with excellent communication skills and have the ability to lead a team.
- Be driven and use initiative.
- Attention to details and customer needs.
- Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
- Be a productive, committed team member, who is willing to be flexible and help the needs of the business.
- Proof of eligibility to work in the UK.
What It Is Like To Work For Us
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.
Assistant Front Office Manager in London employer: HH - Reception
Contact Detail:
HH - Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the hotel. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your personality during interviews! The Assistant Front Office Manager role is all about guest experience, so let your social and engaging side shine through. Be yourself and let them see how you can bring a positive vibe to their team.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've handled guest complaints or led a team. This will show you're ready to tackle the challenges of the role head-on.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and being part of our amazing culture.
We think you need these skills to ace Assistant Front Office Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Assistant Front Office Manager role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the important bits without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our company culture.
How to prepare for a job interview at HH - Reception
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Front Office Manager. Familiarise yourself with the daily operations of hotel reception and guest services, as well as the importance of leading by example and maintaining high operational standards.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Think about times when you've handled guest complaints or gone above and beyond to meet individual guest needs, as this will demonstrate your ability to enhance the guest experience.
✨Demonstrate Team Leadership
Be ready to talk about your leadership style and how you motivate a team. Share experiences where you've successfully coordinated with other departments or trained team members, as this will highlight your capability to manage and support the front of house team effectively.
✨Familiarise Yourself with Hotel Systems
Since knowledge of hotel systems like Opera PMS is crucial, take some time to learn about these systems if you're not already familiar. Mentioning your proficiency with Microsoft Office Suite and any relevant software during the interview will show that you're prepared and tech-savvy.
