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For Companies At a Glance
- Tasks: Welcome guests and manage their stay with top-notch service.
- Company: Henrietta Hotel, a stylish retreat in Covent Garden.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a renowned hotel with a focus on culinary excellence.
The predicted salary is between 24000 - 36000 £ per year.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history. Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.
DUTIES AND RESPONSIBILITIES
- Greet and assist all guests as soon as they come in.
- Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
- Respond to all guest questions and requests, offering a personalised service adapted to each request.
- Ensure that a high level of customer service is always provided, respecting our quality standards.
- In coordination with the Front Office Manager, deal with customer complaints.
- Ensure good communication and coordination between the hotel's departments (Housekeeping, and F&B).
Hotel Receptionist employer: HH - Reception
Contact Detail:
HH - Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Henrietta Hotel’s unique offerings and the local area. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist, like handling check-ins or dealing with complaints. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Attend hospitality events or connect with people in the industry on social media. You never know who might have a lead on a job at Henrietta or another fab hotel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Henrietta team. Good luck!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can go a long way, especially for a role like Hotel Receptionist where customer interaction is key.
Tailor Your Application: Make sure to tailor your application specifically for the Hotel Receptionist position at Henrietta Hotel. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to our unique atmosphere and high standards.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our hotel there, which can help you craft a more informed application.
How to prepare for a job interview at HH - Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research Henrietta Hotel. Familiarise yourself with its history, the recent changes under chef Jackson Boxer, and the unique offerings of the restaurant. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. Highlighting these moments will demonstrate your ability to provide the personalised service that Henrietta Hotel prides itself on.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing check-ins and check-outs, and coordinating with other departments. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your suitability for the role.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the high standards of Henrietta Hotel. A polished appearance will not only boost your confidence but also signal to the interviewers that you understand the importance of presentation in the industry.
