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- Tasks: Lead a team and manage front desk operations to create unforgettable guest experiences.
- Company: Prestigious hotel known for exceptional service and a welcoming atmosphere.
- Benefits: Staff discounts, pension scheme, and opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in guests' stays.
- Qualifications: Strong communication skills and experience with hotel management systems.
- Other info: Exciting career path with potential for advancement in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
A prestigious hotel seeks an Assistant Front Office Manager to support daily operations and ensure exceptional guest experiences. The candidate will be responsible for leading a team, managing front desk operations, and maintaining high service standards.
You will need excellent communication skills and proficiency in hotel management systems. The role offers opportunities for personal and professional development, staff discounts, and a pension scheme.
Guest Experience Lead & Front Desk Duty Manager employer: HH - Reception
Contact Detail:
HH - Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead & Front Desk Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experiences shine through. Share stories that highlight your skills in managing teams and ensuring high service standards.
✨Tip Number 3
Research the hotel! Knowing their values and what makes them unique can help you tailor your approach. It shows you’re genuinely interested and ready to contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that dream role as a Guest Experience Lead or Front Desk Duty Manager.
We think you need these skills to ace Guest Experience Lead & Front Desk Duty Manager
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating exceptional guest experiences. Share any relevant stories or examples that highlight your commitment to outstanding service.
Highlight Your Leadership Skills: As a Guest Experience Lead, you'll be managing a team. Make sure to showcase your leadership abilities in your application. Talk about your experience in leading teams and how you motivate others to maintain high service standards.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences align with the role. Take the time to customise your CV and cover letter to reflect the specific requirements mentioned in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at HH - Reception
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and any recent news or awards. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Guest Experience Lead, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, resolved conflicts, or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Master the Tech
Proficiency in hotel management systems is key for this role. Brush up on any relevant software you’ve used before, and be ready to discuss how you can leverage technology to enhance guest experiences and streamline operations.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the hotel's approach to guest experience, team dynamics, and opportunities for professional development. This shows you're not just interested in the job, but also in growing with the company.
