At a Glance
- Tasks: Lead a dynamic hotel team and ensure an exceptional guest experience.
- Company: Henrietta Hotel, a stylish boutique in the heart of Covent Garden.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity for career growth in a trendy London location.
- Why this job: Join a renowned hotel and make a real impact on guest satisfaction.
- Qualifications: 3+ years in hotel management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history.
We are seeking an experienced Hotel Manager to join our dynamic team and lead the team at Henrietta Hotel as a maternity cover. The Hotel Manager is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while managing profitability and guest satisfaction measures.
Operation- Oversee the smooth daily operation of the hotel and directly oversee the following departments: Front Desk, Housekeeping, Reservations, and Maintenance.
- Ensure communication between the various departments (Front Desk, Housekeeping, Reservations).
- Represent the hotel and the Experimental brand through exemplary guest engagement, advice, and service - ensuring brand image and fostering guest loyalty.
- Play an active role in resolving technical issues and anticipating renovation and improvement works, ensuring the hotel’s overall condition (design, cleanliness) is maintained.
- Responsible for the safety of the establishment in compliance with applicable regulations.
- Work with the Revenue Manager to establish clear and structured pricing and sales strategies across all teams.
- Collaborate closely with the Group Operations and Sales teams to align local and global objectives.
- Supervise inventories and stock management in line with group standards.
- Manage purchasing processes, control deliveries, and maintain positive supplier relationships.
- Optimize operational performance to ensure compliance with budget targets and key financial indicators.
- Coordinate administrative and reporting matters between the hotel and the group’s headquarters.
- Ensure compliance with local labor laws and regulations.
- Coordinate team recruitment in collaboration with the HR department.
- Oversee team scheduling in line with business needs.
- Support the professional development and training of your teams - guiding talent growth through your leadership and expertise.
- Work closely with the HR team to apply group standards and encourage internal mobility.
- Monitor payroll expenses and provide strategic recommendations when necessary.
- Represent the Experimental brand and always embody its values.
- Proactively propose and implement strategies to enhance brand visibility and guest engagement - through partnerships, events, and digital initiatives.
ABOUT YOU
- You have at least 3 years of experience in a similar Hotel Manager or leadership role within a high-end boutique hotel.
- You demonstrate strong leadership, autonomy, and a collaborative spirit.
- You are highly organized, reliable, and able to manage multiple priorities with efficiency.
- You possess a strong commercial awareness and a solid understanding of Revenue Management techniques.
- You are fluent in English.
- You are proficient in hotel management systems (Opera, Micros) and Microsoft Office Suite.
General Manager employer: HH - Reception
Henrietta Hotel offers a vibrant and supportive work environment in the heart of Covent Garden, where employees are encouraged to grow and develop their skills within a dynamic team. With a focus on exceptional guest experiences and a commitment to professional development, staff enjoy unique opportunities to engage with a renowned culinary vision under Chef Jackson Boxer, all while being part of a brand that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Henrietta Hotel. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the hotel and soak in the atmosphere. This gives you a chance to chat with staff and get a feel for the place, plus it shows your genuine interest in being part of the team.
✨Tip Number 3
Prepare for the interview by diving deep into the hotel's values and recent changes, like the new menu by Jackson Boxer. Tailor your answers to reflect how your experience aligns with their vision and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Hotel Manager role. Highlight your leadership experience and any relevant achievements in hotel management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how your background aligns with our vision at Henrietta Hotel. Don’t forget to mention why you’re excited about this opportunity!
Showcase Your Leadership Style:We want to know how you lead a team! In your application, give examples of how you've motivated staff, resolved conflicts, or improved guest satisfaction in previous roles. This will help us see if you're the right fit for our dynamic team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing qualifications and get you one step closer to joining our team at Henrietta Hotel!
How to prepare for a job interview at HH - Reception
✨Know the Hotel Inside Out
Before your interview, make sure you research Henrietta Hotel thoroughly. Familiarise yourself with its history, the recent changes under Chef Jackson Boxer, and the unique offerings of the restaurant. This will not only show your genuine interest but also help you align your experience with their vision.
✨Showcase Your Leadership Skills
As a potential Hotel Manager, it's crucial to demonstrate your leadership abilities. Prepare specific examples from your past roles where you've successfully managed teams, resolved conflicts, or improved guest satisfaction. Highlight how your leadership style aligns with fostering a collaborative spirit within the hotel.
✨Understand Revenue Management
Since the role involves working closely with the Revenue Manager, brush up on your knowledge of revenue management techniques. Be ready to discuss how you've previously contributed to pricing strategies or optimised operational performance to meet budget targets. This will showcase your commercial awareness.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the hotel's future plans, team dynamics, or how they measure guest satisfaction. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
