At a Glance
- Tasks: Lead a dynamic hotel team and ensure an exceptional guest experience.
- Company: Henrietta Hotel, a stylish boutique in the heart of Covent Garden.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity to work with a celebrated chef and enhance your career.
- Why this job: Join a renowned hotel and make a real impact on guest satisfaction.
- Qualifications: 3+ years in hotel management, strong leadership, and commercial awareness.
The predicted salary is between 50000 - 60000 £ per year.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history. Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.
We are seeking an experienced Hotel Manager to join our dynamic team and lead the team at Henrietta Hotel as a maternity cover. The Hotel Manager is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while managing profitability and guest satisfaction measures.
- Operation
- Oversee the smooth daily operation of the hotel and directly oversee the following departments: Front Desk, Housekeeping, Reservations, and Maintenance.
- Ensure communication between the various departments (Front Desk, Housekeeping, Reservations).
- Represent the hotel and the Experimental brand through exemplary guest engagement, advice, and service - ensuring brand image and fostering guest loyalty.
- Play an active role in resolving technical issues and anticipating renovation and improvement works, ensuring the hotel’s overall condition (design, cleanliness) is maintained.
- Responsible for the safety of the establishment in compliance with applicable regulations.
- Revenue Management & Sales
- Work with the Revenue Manager to establish clear and structured pricing and sales strategies across all teams.
- Collaborate closely with the Group Operations and Sales teams to align local and global objectives.
- Accounting & Financial Control
- Supervise inventories and stock management in line with group standards.
- Manage purchasing processes, control deliveries, and maintain positive supplier relationships.
- Optimize operational performance to ensure compliance with budget targets and key financial indicators.
- Coordinate administrative and reporting matters between the hotel and the group’s headquarters.
- Human Resources
- Ensure compliance with local labor laws and regulations.
- Coordinate team recruitment in collaboration with the HR department.
- Oversee team scheduling in line with business needs.
- Support the professional development and training of your teams - guiding talent growth through your leadership and expertise.
- Work closely with the HR team to apply group standards and encourage internal mobility.
- Monitor payroll expenses and provide strategic recommendations when necessary.
- Communication & Events
- Represent the Experimental brand and always embody its values.
- Proactively propose and implement strategies to enhance brand visibility and guest engagement - through partnerships, events, and digital initiatives.
ABOUT YOU
- You have at least 3 years of experience in a similar Hotel Manager or leadership role within a high-end boutique hotel.
- You demonstrate strong leadership, autonomy, and a collaborative spirit.
- You are highly organized, reliable, and able to manage multiple priorities with efficiency.
- You possess a strong commercial awareness and a solid understanding of Revenue Management techniques.
- You are fluent in English.
- You are proficient in hotel management systems (Opera, Micros) and Microsoft Office Suite.
General Manager employer: HH - Reception
Henrietta Hotel offers a vibrant and supportive work environment in the heart of Covent Garden, where employees are encouraged to grow and develop their skills under the guidance of experienced leaders. With a focus on exceptional guest experiences and a commitment to team collaboration, staff enjoy unique opportunities for professional advancement while being part of a dynamic culinary scene led by renowned chef Jackson Boxer. Join us to be part of a culture that values creativity, excellence, and a passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on your next big opportunity!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about your experiences and how you've made a difference in previous roles. Remember, they want to see the real you!
✨Tip Number 3
Research the company! Before any interview, dive deep into Henrietta Hotel's values, mission, and recent news. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're keen on joining our team at Henrietta Hotel. Don't miss out on this chance to stand out!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the role and the chance to lead our team at Henrietta Hotel.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in hotel management. We’re looking for specific examples of how you’ve successfully managed teams and improved guest experiences in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HH - Reception
✨Know Your Hotel Inside Out
Before the interview, make sure you research Henrietta Hotel thoroughly. Familiarise yourself with its history, the recent changes under Chef Jackson Boxer, and the unique offerings that set it apart from other hotels in Covent Garden. This knowledge will show your genuine interest and help you connect your experience to the hotel's vision.
✨Showcase Your Leadership Skills
As a potential Hotel Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, and improved guest satisfaction in previous roles. Highlight your collaborative spirit and how you can inspire and develop your team at Henrietta.
✨Understand Revenue Management
Since the role involves working closely with the Revenue Manager, brush up on your revenue management techniques. Be ready to discuss strategies you've implemented in the past to optimise profitability and how you would approach pricing and sales strategies for Henrietta Hotel.
✨Engage with Brand Values
Familiarise yourself with the Experimental brand values and think about how you can embody them in your role. Prepare to discuss how you would enhance brand visibility and guest engagement through events and partnerships, making Henrietta the go-to destination in Covent Garden.
