At a Glance
- Tasks: Lead a dynamic hotel team and ensure an exceptional guest experience.
- Company: Henrietta Hotel, a stylish boutique in the heart of Covent Garden.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity to work with a celebrated chef and enhance your hospitality skills.
- Why this job: Join a renowned hotel and make a real impact on guest satisfaction.
- Qualifications: 3+ years in hotel management, strong leadership, and commercial awareness.
The predicted salary is between 50000 - 60000 £ per year.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history.
We are seeking an experienced Hotel Manager to join our dynamic team and lead the team at Henrietta Hotel as a maternity cover. The Hotel Manager is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while managing profitability and guest satisfaction measures.
Operation- Oversee the smooth daily operation of the hotel and directly oversee the following departments: Front Desk, Housekeeping, Reservations, and Maintenance.
- Ensure communication between the various departments (Front Desk, Housekeeping, Reservations).
- Represent the hotel and the Experimental brand through exemplary guest engagement, advice, and service - ensuring brand image and fostering guest loyalty.
- Play an active role in resolving technical issues and anticipating renovation and improvement works, ensuring the hotel’s overall condition (design, cleanliness) is maintained.
- Responsible for the safety of the establishment in compliance with applicable regulations.
- Work with the Revenue Manager to establish clear and structured pricing and sales strategies across all teams.
- Collaborate closely with the Group Operations and Sales teams to align local and global objectives.
- Supervise inventories and stock management in line with group standards.
- Manage purchasing processes, control deliveries, and maintain positive supplier relationships.
- Optimize operational performance to ensure compliance with budget targets and key financial indicators.
- Coordinate administrative and reporting matters between the hotel and the group’s headquarters.
- Ensure compliance with local labor laws and regulations.
- Coordinate team recruitment in collaboration with the HR department.
- Oversee team scheduling in line with business needs.
- Support the professional development and training of your teams - guiding talent growth through your leadership and expertise.
- Work closely with the HR team to apply group standards and encourage internal mobility.
- Monitor payroll expenses and provide strategic recommendations when necessary.
- Represent the Experimental brand and always embody its values.
- Proactively propose and implement strategies to enhance brand visibility and guest engagement - through partnerships, events, and digital initiatives.
- You have at least 3 years of experience in a similar Hotel Manager or leadership role within a high-end boutique hotel.
- You demonstrate strong leadership, autonomy, and a collaborative spirit.
- You are highly organized, reliable, and able to manage multiple priorities with efficiency.
- You possess a strong commercial awareness and a solid understanding of Revenue Management techniques.
- You are fluent in English.
- You are proficient in hotel management systems (Opera, Micros) and Microsoft Office Suite.
Boutique Hotel General Manager - Maternity Cover employer: HH - Reception
Henrietta Hotel offers a vibrant and supportive work environment in the heart of Covent Garden, where employees are encouraged to grow and develop their skills within a dynamic team. With a focus on exceptional guest experiences and a commitment to professional development, this boutique hotel provides unique opportunities for career advancement while embracing the rich cultural heritage of London. Join us to be part of a passionate team that values creativity, collaboration, and excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Hotel General Manager - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Henrietta Hotel. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the hotel and soak in the atmosphere. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for the interview by diving deep into the hotel's values and recent changes, like the new menu by Jackson Boxer. Being knowledgeable about their offerings will impress the hiring team and show your enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to connect with us directly.
We think you need these skills to ace Boutique Hotel General Manager - Maternity Cover
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for creating memorable guest experiences and how you embody the values of a boutique hotel.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Hotel Manager role at Henrietta Hotel. Highlight relevant experience in managing hotel operations, leading teams, and driving guest satisfaction, so we can see how you fit into our dynamic team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and achievements. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us promptly and you’ll have access to all the latest updates about the position and our hotel.
How to prepare for a job interview at HH - Reception
✨Know the Hotel Inside Out
Before your interview, make sure you research Henrietta Hotel thoroughly. Familiarise yourself with its history, the recent changes under Chef Jackson Boxer, and the overall vibe of the place. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and guest experience.
✨Showcase Your Leadership Skills
As a potential Hotel Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Highlight how you can foster a collaborative spirit among departments like Front Desk and Housekeeping.
✨Understand Revenue Management
Since the role involves working closely with the Revenue Manager, brush up on your knowledge of pricing strategies and sales techniques. Be ready to discuss how you've previously contributed to revenue growth in your past roles and how you would approach this at Henrietta Hotel.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's future plans, team dynamics, and how they measure success. This shows that you're not just interested in the position but also in contributing to the hotel's long-term goals and enhancing its brand visibility.
