Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support daily hotel operations and ensure exceptional guest experiences.
- Company: Vibrant hotel in Covent Garden, London with a focus on team collaboration.
- Benefits: Competitive salary, training opportunities, staff discounts, and pension scheme.
- Why this job: Join a dynamic team and develop your career in hospitality while making guests feel at home.
- Qualifications: Strong communication skills, leadership potential, and customer service experience.
- Other info: Opportunities for international mobility and personal growth within the company.
The predicted salary is between 34000 - 47600 £ per year.
The Assistant Front of House Manager supports the Front of House Manager in the daily operation of the hotel reception and guest services. You will act as Duty Manager when required, ensuring smooth service delivery, exceptional guest experience, and effective team coordination. You will lead by example, maintain high operational standards, and take ownership of resolving issues efficiently.
Responsibilities
- Leadership & Duty Management
- Support the Front of House Manager in all operational tasks and deputise when required.
- Act as Duty Manager during assigned shifts, handling operational issues and decision-making.
- Lead by example, setting high standards of professionalism and service.
- Build positive relationships with guests and colleagues.
- Manage time effectively and ensure completion of daily tasks.
- Guest Experience & Service Delivery
- Welcome all guests warmly and provide assistance on arrival.
- Deliver a personalised service to meet individual guest needs.
- Maintain consistently high levels of customer service.
- Handle guest complaints professionally and efficiently in coordination with the Front of House Manager.
- Front Desk Operations
- Oversee and participate in check-in, check-out, invoicing, reservations, accommodation queries, and concierge services.
- Respond to guest enquiries and requests in person, by phone, and via email.
- Ensure accurate use of hotel systems and procedures.
- Systems & Training
- Develop strong knowledge of all hotel systems.
- Demonstrate strong working knowledge of Opera PMS.
- Support training and development of front of house team members.
- Communication & Coordination
- Communicate effectively with senior management and department heads.
- Maintain strong working relationships with Housekeeping, Food & Beverage, and other departments.
- Health, Safety & Security
- Ensure compliance with Health & Safety regulations (RIDDOR, COSHH, Fire Safety, Manual Handling, Food Hygiene).
- Assist with front desk security including key control, guest belongings, and property safety.
- Administration & Finance
- Complete reception administration, banking, and reporting accurately.
- Follow up on outstanding tasks and ensure daily administrative duties are completed.
- Housekeeping of Work Areas & Equipment
- Keep reception areas and workspaces clean, tidy, and welcoming.
- Ensure all departmental equipment is clean, well maintained, and faults are reported promptly.
About You
To be successful in this role, you should maintain the attitude and skills that follow:
- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Be well spoken with excellent communication skills and have the ability to lead a team.
- Be driven and use initiative.
- Attention to details and customer needs.
- Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
- Be a productive, committed team member, who is willing to be flexible and help the needs of the business.
- Proof of eligibility to work in the UK.
What It Is Like To Work For Us
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.
Assistant Front Office Manager employer: HH - Reception
Contact Detail:
HH - Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even chat with folks at your local café. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and ask to speak with the Front Office Manager. A friendly face can make a lasting impression, and it shows you’re genuinely interested in the role.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how you’d handle guest complaints or lead a team. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Front Office Manager role. Highlight any leadership experience and customer service skills, as these are key to impressing us!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your flexibility and team spirit!
Show Off Your Communication Skills: Since this role involves a lot of guest interaction, make sure your application showcases your excellent communication skills. Whether it’s in your writing or examples from past experiences, we want to see how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HH - Reception
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Front Office Manager. Familiarise yourself with the daily operations of hotel reception and guest services, as well as the importance of maintaining high operational standards. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As this role involves supporting the Front of House Manager and acting as Duty Manager, be prepared to discuss your leadership experiences. Think of examples where you've led a team or resolved conflicts effectively. Highlight your ability to set high standards and build positive relationships with both guests and colleagues.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest complaints and delivering exceptional service. Prepare specific examples of how you've dealt with difficult situations in the past. Emphasise your commitment to providing personalised service and your ability to respond quickly to guest needs.
✨Familiarise Yourself with Hotel Systems
Since the role requires knowledge of hotel systems like Opera PMS, it’s beneficial to brush up on these technologies. If you have experience with similar systems, be ready to discuss it. If not, show your willingness to learn and adapt quickly, which is crucial in a fast-paced environment.
