We're looking for a talented IT Support Analyst to provide effective technical support and maintenance of our IT systems. The main purpose of the role is to ensure delivery of reliable, secure and efficient services to users across the organisation, in the UK & Northern Europe.
Job Overview
Location
Pollington, East Yorkshire
Department
IT
Contract
Permanent
Full time, Monday to Friday 08:00am – 16:00pm (week 1) and 09:00am – 17:00pm (week 2).
Pension, bonus, holidays & more
Provide technical support for IT
Incidents and service requests across hardware, software, and systems. Ensure issues are resolved in a timely manner in line with agreed service levels. Maintain ownership of incidents through to resolution, engaging with third parties where required.
Support
Support, maintain, and optimise end-user devices, operating systems, and business applications, including Microsoft 365 tools.
Assist
Assist in the administration and support of IT infrastructure, including networks, servers, and cloud-based services. Provide first-line support and guidance for approved AI-enabled tools, ensuring users understand safe, responsible and policy compliant use.
Contribute & Identify & Communicate
Contribute to root cause analysis and the prevention of recurring incidents. Contribute to IT projects, system implementations, and service improvements.
Identify opportunities to improve IT services, processes, and user experience.
Communicate effectively with users to understand issues and provide clear technical guidance.
Share knowledge and provide support to colleagues where appropriate.
Build & Support
Build positive working relationships across the organisation and within the IT team.
Support testing, deployment, and documentation of new systems and changes.
Support compliance with IT policies, security standards, and data protection requirements.
Maintain & Produce
Maintain accurate records of incidents, solutions, and system changes.
Produce and update technical documentation and knowledge articles.
What we're looking for
About You:
- Do you possess a solid secondary education (English and Maths are essential)
- Higher education qualification is required (e.g. NHD, HNC, NVQ, A-LEVEL or equivalent)
- Proven experience in IT Support roles, demonstrating hands‑on skills in hardware and software maintenance
- Ability to communicate at a variety of levels and with diverse groups
- Strong commitment to providing outstanding customer service.
- Ability to independently conduct research into PC issues and products, and efficient in diagnosing and resolving technical issue
- Hands on experience with Microsoft Copilot, Power Apps, Power Automate or the wider Microsoft Power Platform
- Highly proficient in spoken and written English
Competitive salary & company bonus
Life insurance & Employee Assistance Programme
Our Pollington Site
Our Pollington manufacturing site is home to one of H+H's advanced aircrete production facilities, where engineering, production and support teams work together to manufacture high-quality building products for customers across the UK. The site has a strong focus on safety, teamwork and continuous improvement, offering employees the opportunity to develop their skills in a modern manufacturing environment.
Training, apprenticeships and opportunities to progress.
Close to the M62 & M18 with free on-site parking.
Be part of a team focused on innovation and operational excellence
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